very basic amenities were missing, you have to ask the caretaker for a towel, soap, water etc.
the caretakers were old and not polite, they don't understand english, hindi language which gets difficult to communicate
Nilgiri Comfort Stay | Rooms & Caretaker
Hi Shivam,
First the photos posted by you seem of a railway station which is not appropriate Some random photos are posted.
Sorry that you had to ask for towels and soap.
We usually train our staffs to keep the basic amenities in the room before checkin, but since you had arrived before the checkin time of 1PM we had to rush the clean up to give you the room as early as possible to help you since you travelled with an infant, they might have forgot to place the towels in that hurry. But kindly note we did provide once you asked.
About the language issue you mentioned, We do have a dedicated watsapp channel active for that. You could have just pinged on that for immediate support. We did check the help and suggestion section there was no message from you.