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Coonoor, Coonoor
379 Ratings, 178 Reviews
Last 10 Customer Ratings (Latest First)
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Poor Stay
Don't get appealed by the appearance of photos and moreover I booked for a stay with open balcony but allotted closed one and that too near reception with no privacy . And they said bonfire is for only those who book it and we are not allowed to sit there. Then what's the stupid thing to mention it as common amenities . It was like staying in a hell that too a closed room for one day. I need refund for Ur poor operations
Room: Deluxe Room With Covered Balcony
Heaven's Gate Villa, Coonoor has replied on Wed Nov 05 09:23:00 IST 2025
Dear Mr Suresh, thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please do recheck your booking that you made on 01 Nov at 11.55 AM, and you will see that you have booked a Deluxe room with covered balcony, which is the exact same one that you were alloted. Please accept our sincerest apologies for any inconvenience this may have caused.
Excellent Stay
Good service and good quality
Room: Deluxe Rooms Without Balcony
Heaven's Gate Villa, Coonoor has replied on Sun Nov 02 16:47:17 IST 2025
Thank you so much for your kind words! We are delighted that you enjoyed your stay with us, here at Heaven Gate. Thank you for your support!
Amazing stay
It was wonderful stay.Location is very good.
Room: Deluxe Rooms Without Balcony
Heaven's Gate Villa, Coonoor has replied on Tue Oct 28 09:47:03 IST 2025
HEllo Mam, thank you for taking the time to do this review. We are happy that you enjoyed your stay with us. Looking forward to having you and your friends stay with us again.
Excellent Stay
Had a great experience. The service was good. I would recommend the place to my friends and family.
Room: Deluxe Room with Balcony
Heaven's Gate Villa, Coonoor has replied on Mon Oct 20 10:32:14 IST 2025
Dear Edward, thank you for the kind words. We were happy to have you and your lovely family stay with us. Looking forward to meeting you again soon. Thank you.
Good Stay
Property location is Excellent Staff Behaviour and Service is very good view from the Balcony is nice complimentary breakfast was provided and good. rooms and washroom are clean continue hot water supply is their Terrace garden has good sitting place
Room: Deluxe Room with Balcony
Heaven's Gate Villa, Coonoor has replied on Thu Oct 16 09:20:39 IST 2025
Dear ma'am, thank you for the kind words. We strive to provide the best to our guests. We have passed on your words to the staff and the kitchen staff. We are happy that you enjoyed your stay with us and looking forward to hosting you again. Thank you.
not value for money
It was a very bad experience with this Holiday homes, room is not proper cleaned, bedsheet is looks like used one we found so many small hair in that. Breakfast is too unhygienic we found some hair in idly and I saw some small insects in the bread. So I will suggest don't go with
Room: Deluxe Rooms Without Balcony
Heaven's Gate Villa, Coonoor has replied on Sun Oct 12 09:27:39 IST 2025
Dear Saurabh, thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. Unfortunately though, you have not brought any of your above complaints to the attention of our staff who were available continuously through your stay or even during the breakfast. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused.
Pleasent Stay...!!!
Wonderful Stay...!!! -> Nice staff -> I got room no. 1 which was extremely clean and the balcony view was awesome. -> Early check In also got easily, no complications.
Room: Deluxe Room With Covered Balcony
Heaven's Gate Villa, Coonoor has replied on Mon Oct 06 10:12:53 IST 2025
Dear Rahul, thank you for the positive review! We are delighted to hear that you had such a great experience. We’re especially pleased that you enjoyed the friendly staff and the quality and cleanliness of our property. Looking forward to seeing you again soon!
Average Stay
It's ok property. Rooms are ok. Fan is not having Regulator. Breakfast is poor with not much options. Not worth spending 5K per night.
Room: Deluxe Rooms Without Balcony
Heaven's Gate Villa, Coonoor
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the room and fan — we’ve taken note of the missing regulator knob and this has been addressed. While most of our guests appreciate the taste and quality of our breakfast, which is complimentary by the way, we do understand that taste is subjective. While we do provide 3 Indian dishes apart from bread, butter and Jam, we're currently reviewing our menu to offer more variety to our guests.
Excellent Stay
There are very few places that come across as a 10/10 stay. This property by all means is that. To start with the property is right in the heart of the city, and for the view alone this property is so worth it. You can legit see the whole of Coonoor from the room Balcony. The manager and the staff are very cooperative and helpful they did allow us an early check-in and they also shifted us to the upper room as we were 3 of us in a room. The breakfast was very good. The rooms are spacious and well maintained
Room: Deluxe Rooms Without Balcony
Heaven's Gate Villa, Coonoor has replied on Fri Oct 03 13:20:54 IST 2025
Hello Alisha, thank you for taking the time to do this review. We are happy that you enjoyed your stay at our property. The staff appreciate your kind words regarding the service and food provided. Thank you once again.
Excellent Stay
A peaceful guesthouse in Coonoor, offering well-kept rooms, a scenic terrace, and the warmest hospitality—perfect for a quiet getaway.
Room: Deluxe Room With Covered Balcony
Heaven's Gate Villa, Coonoor has replied on Thu Oct 02 11:33:51 IST 2025
Dear Mr Ebbin, thank you for your kind words about our rooms as well as hospitaility. We are happy that you enjoyed your stay with us and we look forward to hosting you again.
Best place to stay specially if you are having family with you
It was very pleasant stay, Staff was very very supportive and helpful towards my family
Room: Deluxe Rooms Without Balcony
Heaven's Gate Villa, Coonoor has replied on Tue Aug 26 09:58:39 IST 2025
Dear Rahul, thank you for the kind words. We are extremely happy that you and your family enjoyed your stay with us. Looking forward to having you stay with us again.
Average Stay
Our stay at this property was a mixed bag. Since it was the long weekend, most rooms in coonoor were sold out and we were glad to have this room available for one night when we booked last minute. But unfortunately upon reaching the hotel we found that the room's exhaust system had caught fire the previous night and we had to wait quite long to check-in. While the staff was very friendly, our room was not fully ready despite the late checkin - obviously because of the fire the previous night. Another issue with the property is that while it's a little far from the centre of town, they did not have a functioning restaurant which was a big of an issue if you did not have your own transport. Otherwise the neighbourhood was quite and lovely. Overall stay experience was average.
Room: Deluxe Room With Covered Balcony
Heaven's Gate Villa, Coonoor has replied on Thu Aug 21 17:34:12 IST 2025
Dear Saurabh, thank you for taking the time to do this review. We’re sorry to hear that you had an average experience with us. Please accept our sincerest apologies for any inconvenience this may have caused.
Excellent Stay
Excellent hospitality & Rooms and roof top garden inspired us very Excellent hospitality & Rooms and roof top garden inspired us very much
Room: Deluxe Room with Balcony
Heaven's Gate Villa, Coonoor has replied on Thu Aug 21 15:39:36 IST 2025
Dear Mr Siva, thank you for the kind words. Was a pleasure having you and your lovely family stay with us. Looking forward to having to having you and your family as well as your friends and their families stay with us soon. Thank you.
Excellent Stay
Location was good. Host was very good. Rooms were clean, spacious and as per expectation. Food was fresh and tasty. Overall experience was pleasant. Would recommend it and love to visit again
Room: Deluxe Room with Balcony|Deluxe Rooms Without Balcony
Heaven's Gate Villa, Coonoor has replied on Sun Aug 17 15:04:26 IST 2025
Dear Karan, thank you for the kind words. We are extremely happy that you enjoyed your stay with us. Looking forward to hosting you again at our property. Thank you once again.
Excellent Stay
Room is very luxurious and comfortable. It clean and maintained nicely worthy to book here and owner is helpful
Room: Deluxe Rooms Without Balcony|Deluxe Room With Covered Balcony
Heaven's Gate Villa, Coonoor has replied on Fri Aug 15 12:21:17 IST 2025
Dear Maitreyi, thank you for your kind words. Was a pleasure having you stay with us. We are happy that you enjoyed your stay with us. Thank you.
Terrible Stay
I am completely disatisfied with the Make my trip. Had a very bad experience. 1. Property charges us extra as the room they are providing is not having proper ventillation and it was smelling. requested for change in room they said its not available even though it was and they said you need to pay 1500/- extra for the room change. Even though booking price was same for online booking for all kind of rooms. 2. Service was very very poor , no welcome drink or nothing, staff was not understanding what we are trying to say. 3. Need to wait a long for breakfast after sitting on the table, this ruined our trip. 4. It was our last day of trip at conoor and they completely ruined it
Room: Deluxe Rooms Without Balcony|Deluxe Room With Covered Balcony|Deluxe Room with Balcony
Heaven's Gate Villa, Coonoor has replied on Thu Aug 14 11:33:06 IST 2025
Dear Suraj, I’m so sorry your stay fell far short of expectations. Thank you for taking the time to share your feedback. I sincerely apologize for each of the issues you encountered: * You were charged for change of category - Deluxe room without balcony to Deluxe room with open balcony - they are totally different category of rooms and are priced differently. * Subpar service and lack of basic hospitality like a welcome drink - unfortunately we are not a 4 Star or 5 Star property so we do not provide a welcome drink. * Our staff do speak English, so if any other language was used with them, they cannot be blamed for not understanding what you say. * Long delays for breakfast - We are a homestay and have a small kitchen, not a commercial one. I am sure you would understand how it would be if you have 35 guests at home for breakfast and all of them turn up to eat at the same time. Please accept our sincerest apologies for any inconvenience this may have caused.
A haven indeed!
Especially for those who don't have much time to read reviews, here is my take on heavens gate : just do it! go stay there. Delightful experience, comfy rooms, mark and staff are just super people. They care.
Room: Deluxe Room With Covered Balcony
Heaven's Gate Villa, Coonoor
Dear Mr Balachandran, thank you for taking the time to post your review as well as the photos. We are delighted that you and your family enjoyed your stay with us. Looking forward to seeing you at our property soon. Thank you for the kind words once again
Excellent Stay
Very friendly staff, good accommodation, took good care to make our stay comfortable
Room: Deluxe Rooms Without Balcony
Heaven's Gate Villa, Coonoor has replied on Thu Aug 14 16:23:47 IST 2025
Thank you so much for your kind words! We are delighted that you enjoyed your stay with us. Here at Heaven Gate. Thank you for your support!
Good Stay
I had a pleasant stay at this well-maintained property. The rooms I booked had balconies — they were clean, cozy, and gave a very comfortable vibe. The overall ambience, especially the terrace, was really nice and added to the charm of the place. The breakfast was decent — not a huge variety, but the quality was good and satisfying. The property is a bit away from the main market area, but if you have your own car or are using a cab, it’s definitely worth considering for a peaceful and comfortable stay.
Room: Deluxe Room with Balcony
Heaven's Gate Villa, Coonoor has replied on Wed Jul 30 09:34:26 IST 2025
Was a pleasure hosting you at our property and we are delighted that you enjoyed your stay with us. We do not not provide a huge variety for breakfast so as to not not compromise on quality as well to reduce wastage of food. Looking forward to hosting you again, thank you.
good place
Good host and beautiful property. The place is bit outside from market but very beautiful and quiet if you’re looking for that purpose but you can get cab arranged.
Room: Deluxe Room with Balcony|Deluxe Rooms Without Balcony
Heaven's Gate Villa, Coonoor has replied on Fri Jul 11 12:53:50 IST 2025
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!
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