The property has a great Location and is easily accessible. The Staff is polite and courteous, always ready to help. The Food & Dining is amazing and the ambience of the property is beautiful. However, the Cleanliness of the property is poor and there are issues with safety due to the presence of monkeys and dogs. The staff behavior can be rude at times and there have been instances of poor hospitality. It is advisable to check with the property about food timings and safety measures before booking.
Location
The property is located in a beautiful and accessible location on the ridge in the heart of Shimla. Guests loved the location for its stunning views and easy access to nearby activities. However, some guests mentioned that the property is located on a sloping terrain which makes it difficult to walk.
Staff
The staff at the property were polite, courteous, and helpful. However, some guests mentioned that the staff behavior was rude and uncooperative. Some guests also mentioned that the staff was not available when needed and always sought rest.
Food & Dining
Guests loved the food and dining experience at the property. The food was amazing and the location of the dining area was great. However, some guests mentioned that the service was poor and the food timings were not communicated properly. Some guests also mentioned that there were no other dining options nearby.
Cleanliness
Some guests mentioned that the cleanliness at the property was poor and the rooms and kitchen were not cleaned properly. However, some guests did not face any issues with cleanliness.
Safety
Some guests mentioned that the property was not safe due to the presence of monkeys and dogs. There were no security measures in place to protect guests from these animals. However, some guests did not face any safety issues.