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You are booking hotel for more than 30 days

Rooms in a hotel offering seating area, on-site cafe & bar

Review Of Moon Light Residency

North Dum Dum, Kolkata | 6.2 km drive to Netaji Subhash Chandra Bose Airport

    User Rating & Reviews

    • everyone
    • couple
    • family
    • solo
    2.8
    Average

    51 Ratings, 12 Reviews

    excellent
    16%
    very good
    27%
    average
    14%
    poor
    8%
    bad
    35%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 1
    • 1
    • 5
    • 4
    • 5
    • 1
    • 4
    • 1

    Rating Categories

    • Location1.8
    • Cleanliness1.4
    • Value For Money1.6
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The property has mixed reviews highlighting both good and poor experiences. On the bright side, the staff is noted for their humility and good service, and the location is appreciated for its convenience along with decent food options. However, many guests reported cleanliness issues, small rooms, and an uncomfortable atmosphere not suitable for families, with noise from live music and a bar vibe. Several mentioned dissatisfaction with room conditions and lack of basic amenities.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    sundram r.

    Good service staff are very humble service is good

    Travel Month: Oct 2024

    Room: Deluxe Double AC

    1.0

    Terrible Stay

    susmita p.loyalty-iconfamily with 2 kids

    it was the worst experience ever in my life.....it's not a family hotel it's a bar........MMT get close look before advertising...plz

    Travel Month: Sep 2024

    Room: Deluxe Double AC

    1.0

    Worst experience ever i

    bhaskar p.solo

    The condition of cleanliness of room was very very poor. I booked the property for two nights but i had to leave the room after 1 night stay.

    Travel Month: Dec 2023

    Room: Deluxe Double AC

    1.0

    Not for family stay

    prakash k.loyalty-iconfamily

    I booked 4 rooms for my family. Total 10 members and 1 infant. The hotel type is not for family stay. Live music and dance on two floors till mid night. Bed linens not clean. Bathroom not clean. Small room. Overall. Not for family type.

    Travel Month: Mar 2023

    Room: Deluxe Double AC

    5.0

    Awesome

    susmita p.couple

    Property location is very good, including food and staff

    Travel Month: Jan 2023

    Room: Deluxe Double AC

    1.0

    Extra charg for room and water

    koushik d.couple

    Thay charge extra for good room and water. Not cope-rat with us very bad hotal.

    Travel Month: Sep 2022

    Room: Deluxe Double AC

    • user photos
    • user photos
    • user photos
    1.0

    worst

    gautam c.loyalty-iconfamily

    very worst experience which I never had before. 👎

    Travel Month: Jul 2022

    Room: Deluxe Double AC

    Moon Light Residency has replied on Thu Aug 04 13:46:46 IST 2022

    Hi gautam, you have stayed at our hotel for 5 days continuously. If the services were so poor, why did you keep making booking at our place ?

    1.0

    Horrible experience

    gautam c.loyalty-iconfamily

    I was booking the room for 3 persons and i paid extra amount only for the extra one person apart from two person because they will allowed to stay only one two persons in their basic package. But i will tell you about my experience which is absolutely true that the room which they provided us was too congested & max to max two people can share. We also requested to management several times to provide a big one which can accommodate up to three. But they don’t bother about our request. They also don’t provide a bottle of water which is a common free service for any hotel. We truly felt a very very bad experience which i never had in my life.

    Travel Month: Jul 2022

    Room: Deluxe Double AC

    Moon Light Residency has replied on Thu Aug 04 13:45:17 IST 2022

    Hi gautam, you have stayed at our hotel for 3 days continuously. If the services were so poor, why did you keep making booking at our place ?

    3.0

    Ac is not working properly

    shilpa j.couple

    Ac is not working properly. Very small room.

    Travel Month: Jun 2022

    Room: Deluxe Double AC

    2.0

    Hygiene issue

    arup s.business

    There is no good room and bathroom is so dirty and no shower available here.

    Travel Month: Apr 2022

    Room: Deluxe Double AC

    1.0

    Terrible Stay

    anindya p.family

    Very dirty nasty hotel. The worst hotel i have ever been.

    Travel Month: Jan 2022

    Room: Deluxe Double AC

    1.0

    Worst hotel i have ever stayed in

    avik s.couple

    The room was advertised as 120 sft, it wouldn't be more than 60 sft including the bathroom. The toilet was stained and the fixtures were old and rusted as well. The bed was exactly 4 ft wide and they are selling it as a double bed. By 8 pm they close the main gate. So that the guest cannot dine out or get food from outside. I have stayed in atleast 5 hotels within the city that cost around the same. This was the worst of all of them.

    Travel Month: Jul 2021

    Room: Standard Room

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