It was my first visit to Manali & having no knowledge about the area, I selected this hotel based on my budget, 4.5 guest ratings & 4 star hotel ratings. I took 2 rooms- deluxe and studio. My experience
Pros:-
1) Location:- At walkable distance from Hadimba Temple & Old manali Road. 2 kms away Mall Road. If you want to live near local places like hadimba temple, Old manali road it is a good location.
2) Room cleanliness is ok
3) Good room service, courteous staff.
4) complimentary heater in each room.
5) Good parking space.
Cons:-
1) Deluxe Rooms are costlier than Studio however studio rooms are better. At the time of booking, I requested for both rooms together but management did not consider it & gave me 1 room on ground floor & 1 on 3rd floor. Deluxe room on ground floor had obstructed mountain view & not worth deluxe tag. The hotel management should tag deluxe room on ground floor as suerior room or some lower room category to give clarity to the customer.
2) Cleanliness should be improved. At the lawn behind my balcony, 1 diaper was lying for 2 days but nobody picked it up. In my opinion, the management should beautify that lawn. currently there is only grass.
3) Though it is subjective, but I found hotel path difficult to approach as steep is high near to the hotel & there is single road. Also one alto car was found always parked to the left of the road making its approach more difficult.
Manali Heights has replied on Fri Jul 04 16:55:29 IST 2025
Dear Mr.Vikas Gupta
Greetings from Manali Heights..!
Thank you for choosing our hotel for your first trip to Manali and for taking the time to share your detailed feedback. We are happy to hear that you found our location convenient, appreciated the room service, staff courtesy, complimentary heater, and parking facilities.
We also sincerely regret the issues you faced during your stay. We are also sorry that your request for adjacent rooms couldnāt be fulfilled .
Cleanliness are top priorities for us, and we apologize for the oversight regarding the lawn area. Rest assured, this will be addressed with our housekeeping team to avoid such lapses.
Your feedback is extremely valuable and helps us grow. We hope to welcome you again and provide an improved experience in the future.
Warm Regards
Manali Heights Team
