Pleasant stay, but cleanliness and breakfast need serious improvement
Stayed at Kaisonn Inn recently and while the overall stay was okay, there were a few things that really took away from the experience.
The rooms and premises had a strong, unpleasant smell almost like they were cleaned using a very old or musty cloth. It was hard to ignore and made the space feel unhygienic. The room size was decent and the staff was courteous and helpful throughout, which was a saving grace.
Breakfast, however, was a real letdown. No aloo in the famous Delhi-style aloo paratha? That was a shocker. They served pav bhaji , an odd choice for breakfast but it didn’t taste like pav bhaji at all. Also, no eggs as the property is strictly veg, which might be a dealbreaker for some. Not the kind of start you’d hope for in the morning.
If they work on cleanliness and improve the breakfast spread, the experience could be much better. Until then, it’s a mixed bag.
Kaisons Inn has replied on Tue Jul 22 14:16:45 IST 2025
Respected Ms. Deepam, Thank you for taking the time to share your feedback about your recent stay at Kaisonn Inn. We’re glad to hear that you found our staff courteous and helpful, and that the room size met your expectations.
We’re truly sorry to hear about your concerns regarding the smell in the room. We would like to clarify that the cloth used during cleaning was not musty. It was dampened with cleaning chemicals, which are commonly used for furniture polish and cleaning. The scent you noticed was from the cleaning agent itself, not from an unclean or old cloth. However, we understand that the fragrance may not be pleasant for everyone, and we are actively exploring more neutral options.
We also appreciate your honest comments about breakfast. We regret that it didn’t meet your expectations. Our breakfast is strictly vegetarian, and while we try to offer a variety of options, we acknowledge that some items may not align with everyone’s preferences. Your feedback on the aloo paratha and pav bhaji has been shared with our kitchen team for immediate review and improvement.
We hope to have the opportunity to welcome you back with an even better experience in the future.