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Review Of Hotel Zara Grand, Green Park

Green Park, Delhi

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.2
    Good

    195 Ratings, 91 Reviews

    excellent
    21%
    very good
    24%
    average
    25%
    poor
    15%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 1
    • 5
    • 3
    • 4
    • 5
    • 5
    • 5
    • 3
    • 5

    Rating Categories

    • Location4.0
    • Cleanliness3.2
    • Room3.1
    • Food3.1
    • Hospitality3.8
    • Value For Money3.1
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property scores high on location, being close to the metro and markets, which guests appreciate. The food is often noted as decent, and the staff is generally polite and helpful. However, cleanliness and maintenance have serious concerns, with reports of dirty rooms and inadequate room service. Overall, it's a mixed bag of good service and significant cleanliness issues.

    Sort by:

    Positive first
    5.0

    very good stay

    ayushi m.family

    very nice stay also very good time near aiims also good food also good service with all the other amenities were available

    Travel Month: Nov 2025

    Room: Deluxe room

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    tarun d.family with 2 kids

    Poor service and breakfast no buffets system food provided was limited and restricted, receptionist staff is not polite very rude behaviour

    Travel Month: Oct 2025 (6-Night Stay)

    Room: Deluxe room

    4.0

    Good Stay

    pooja g.

    Location was best, all markets close by, ease of accessibility, food was great, with good quantity and reasonable, staff very helpful and polite, would definitely stay again and recommend it to others

    Travel Month: Sep 2025

    Room: Deluxe room

    2.0

    Poor Stay

    manish s.

    Room service was terrible and a mess of torn bed sheet and There was a bad smell coming from the room

    Travel Month: Jul 2025

    Room: Deluxe room

    4.0

    Good Stay

    harshit b.

    Felt very pleased the room service and food at the restaurant was very nice

    Travel Month: May 2025

    Room: Deluxe room

    1.0

    worst experience from zara grand

    josmon a.family

    I checked in at 1 am today morning and i asked i will be checking out late by 4pm as my flight was at 7pm and the receptionist agreed for that , by the time of checkout another receptionist came and he refused that and was very rude by calling intense shouting at my family and my father without any humanity , this is worse very worst situation ever faced in my life. If they told they will charge extra , i would have checked out early .

    Travel Month: May 2025

    Room: Deluxe room

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    • user photos
    • user photos
    1.0

    Terrible Stay

    mahender k.

    Very bad experience with Hotel Zara Grand, Room very dirty, room chitkani was broken. Very bad experience 😔

    Travel Month: May 2025

    Room: Deluxe room

    4.0

    good time

    haraesh n.solo

    good receptionist. good location. room and bathroom cleanliness were ok. service was good. restaurant was decent

    Travel Month: Mar 2025

    Room: Deluxe room

    1.0

    Terrible Stay

    shantam t.solo

    Very bad experience not recommended to anyone. Breakfast was like a joke, no tea or coffee bags in the room, was charged extra for ordering tea. The room was not cleaned enough and not at all value for money as compared to the sub standard services they offer.

    Travel Month: Mar 2025

    Room: Deluxe room

    1.0

    Not Recommended

    neelam v.loyalty-iconbusiness

    The hotel room was untidy, and the blanket and bed were not cleaned properly. It was a disappointing experience

    Travel Month: Jan 2025

    Room: Deluxe room

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    ravi c.business

    Breakfast was only as a room service, flush was not working, hot water was not upto the mark, cleanliness was good, location is perfect.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Deluxe room

    1.0

    Such a pathetic expe

    rohit.couple

    Very bad breakfast no taste at all the quality of food was so so bad. Also very bad room. The bed was very bad to sleep also it wasn't clean at all. The previous stays couple using stuffs was also there. Blanket n bedsheet was smelling bad pillows was so dirty also when we used that i had itching on my body. So i had to take shower thrice and anti allergic pills. Very very such bad experience. I ll give 1 ratings out of 10.

    Travel Month: Nov 2024

    Room: Deluxe room

    3.0

    Average Stay

    rajesh s.loyalty-iconsolo

    Property is not upto the mark, washroom unclean and not properly maintained. Not worth the price. However, food was okay.

    Travel Month: Oct 2024

    Room: Deluxe room

    3.0

    Average

    deepak j.business

    Location is good. Bed sheet was dirty. Staff was good. Proper hygiene should be maintained by hotel

    Travel Month: Sep 2024

    Room: Deluxe room

    2.0

    Poor Stay

    dr.sankha s.loyalty-icon

    The tv was not working, after repeated request no action taken. They have not given any complimentary water. Charged for everything. We arrived about 90mins ago check in time and waited in lounge area but have to pay rs 1000 extra for early check in

    Travel Month: Aug 2024

    Room: Deluxe room

    1.0

    Terrible Stay

    mohammad k.family

    The hotel manager in night shift is so ridiculous and rude behaviour person they charge for breakfast and not provided food services they are scammers beware and don't go there it's total a waste of money dated: 17-august-2024 time: 11. 52am

    Travel Month: Aug 2024

    Room: Deluxe room

    4.0

    Good place to stay in delhi.

    manoj k.solo

    Placed in a good location, in gen park, near metro. Rooms are old but clean. Good service. Food is average.

    Travel Month: Aug 2024

    Room: Deluxe room

    4.0

    Hotel zara grand green park

    prakash p.loyalty-iconfamily

    Good hotel. Good service provided. Location is also good. It is near green park metro station

    Travel Month: May 2024

    Room: Deluxe room

    1.0

    I wasted my time going there

    sohan s.business

    Room was not clean and hotel staff also not good behaviour there was bad experience they did not even provide water bottle and tea items

    Travel Month: Mar 2024

    Room: Deluxe room

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    sandeep m.business

    It doesn’t fit the pricing. Overpriced. Interiors are too bad. Ac doesn’t work. Food is pathetic. Breakfast is too bad.

    Travel Month: Mar 2024

    Room: Deluxe room

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