Cons:
Location is very isolated,
Facilities in the resort are not upto the standards of 5 star,
Rooms not worth above per night,
They showed us mountain/valley view rooms but one of the three rooms given to us had no view at all,
Staff is very rigid and not willing to show any flexibilities,
review their criteria to define 5 star property as it is definitely not upto the standards of 5 star resorts like Taj, Oberoi, Hilton, Leela, etc.
Pros:
Food was very tasty
Swimming pool is good
View from the swimming pool is good
juSTa Cliffend Resort & Spa Mashobra Shimla
Dear Mr. Chawla
I am reaching out to apologise for not meeting your expectations fully during your recent stay at Justa Cliffend Resort & Spa, Mashobra.
This is to assure you that what occurred on this occasion was an exception and a deviation from our established service standards. We have noted your feedback regarding location, rooms, facilities and the staff attitude, are taking this very seriously and reviewing the relevant processes to ensure that we set this right.
Please allow us to make amends on your next visit to our hotel. Do email me at gm.mashobra@justahotels.com and I will be happy to handle the arrangements personally.
With best regards,
Jagsher Singh
General Manager