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Review Of Hotel Windsor Castle

Sector 25, Gurgaon

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    3.7
    Very Good

    31 Ratings, 19 Reviews

    excellent
    29%
    very good
    42%
    average
    13%
    poor
    6%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 5
    • 5
    • 5
    • 5
    • 3
    • 4
    • 5
    • 4

    Rating Categories

    • Location3.8
    • Cleanliness3.1
    • Room3.5
    • Food3.9
    • Hospitality3.3
    • Value For Money3.6
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the good location, tasty food, and decent facilities. The staff is often noted for being helpful and responsive. However, issues with mobile network connectivity and cleanliness in some rooms were mentioned, along with reports of rude behavior from certain staff members. Overall, it's a comfortable and reasonably priced property with good access to local amenities.

    Sort by:

    Positive first
    4.0

    Good Stay

    hemasekhar n.solo

    they have changed my room from Windsor to some RR residency without any information, but room was good

    Travel Month: Nov 2025

    Room: Standard Room Free WiFi

    4.0

    Good Stay

    ram k.business

    Location, food and other things are good, but i am facing the issue for better mobile network, i am unable to make the proper call from the room. Apart of this all are good.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Standard Room Free WiFi

    5.0

    Excellent Stay

    siddharth s.business

    The hotel was amazing with very good facilities and food. The staff was very prompt and co-operative.

    Travel Month: Dec 2024

    Room: Standard Room Free WiFi

    3.0

    Poor housekeeping

    abhishek k.loyalty-iconsolo

    Room was not cleaned, and the washroom was dirty and unhygienic. Staff was rude. Lift was not available for 3rd floor.

    Travel Month: Oct 2024 (3-Night Stay)

    Room: Standard Room Free WiFi

    5.0

    Best place to stay for business travelers

    kumar a.loyalty-iconbusiness

    Neat and clean rooms. Respectful and responsive staff. Prompt service. Proximity to local market yet very peaceful.

    Travel Month: Jul 2024 (4-Night Stay)

    Room: Premium Room Free WiFi

    4.0

    Good Stay

    dawood a.

    The rooms were pretty good as i expected and the staffs were litreally helpful and responsive Overall i had a nice experience 😊

    Travel Month: Oct 2023

    Room: Premium Room Free WiFi

    4.0

    Xyz

    akash d.solo

    Excellent stay at gurgaon and nice location

    Travel Month: Nov 2022

    Room: Standard Room Free WiFi

    4.0

    Very good

    prince b.loyalty-iconbusiness

    I stay 2 days and stay was really comfortable

    Travel Month: Oct 2022

    Room: Premium Room Free WiFi

    5.0

    Good experience.

    sargam l.loyalty-iconcouple

    I always stayed in this hotel, and every time i found it reasonable and worthy in every aspect. Thanks to all the staff.

    Travel Month: Aug 2022

    Room: Standard Room Free WiFi

    4.0

    Excellent

    pradeep k.couple

    It was nice, piece full and valued. Stay at winds-or castle. Nominal waiting at hotel reception, sanitized and nicely clean room. Kitchen was also very clean and tasty food was available

    Travel Month: Dec 2020

    Room: Standard Room Free WiFi

    4.0

    Good Hotel

    gagan p.business

    Hotel is very good, clean and specious room

    Travel Month: Dec 2019 (15-Night Stay)

    Room: Standard Room Free WiFi

    4.0

    Good Hotel

    rahul r.business

    Good Hotel and very easy to locate

    Travel Month: Dec 2019 (11-Night Stay)

    Room: Standard Room Free WiFi

    2.0

    Good Hotel

    prerna t.business

    Location was good. Easy to go to other places.

    Travel Month: Dec 2019

    Room: Standard Room Free WiFi

    1.0

    Guys never select this hotel. Staff is horrible.

    priya p.couple

    Horrible stay, staff was very rude, as if they gave us for free.

    Travel Month: Dec 2019

    Room: Standard Room Free WiFi

    1.0

    Horrible hotel. Do not book.

    ansh.group

    The staff at this hotel is extremely unsupportive and rude. The man at the reception exhibits clearly what it means to be unprofessional. I would not recommend this hotel at all to anyone.

    Travel Month: Aug 2019

    Room: Standard Room Free WiFi

    Hotel Windsor Castle has replied on Mon Sep 02 18:55:26 IST 2019

    Dear sir Thanks for the feedback. However as per the Hotel policy we do not allow couple booking on local id. It is clearly mentioned at the time of reservation on make my trip. As your reservation was a couple booking on local id hence the check-in was denied. There was no intention to offend anyone and the staff is always humble, extremely professional. However there are certain Hotel policy which have to be followed religiously.

    1.0

    Food was tasty

    seetaram g.

    Food was tasty but not healthy. One day I got a glass piece in dinner. Two days after I got a stone in rice. Wifi do not work sometimes.

    Travel Month: Jul 2018 (4-Night Stay)

    Room: Standard Room

    Hotel Windsor Castle has replied on Tue Jul 09 15:59:49 IST 2019

    Dear sir Thanks for the stay at Windsor Castle. We constantly work to make the stay of guests comfortable. It is quite unfortunate that by mistake you got a small stone in the rice. We have taken all the necessary actions so that this is never repeated and will definitely insure that you have comfortable stay anytime in future.

    4.0

    Location is very good. Easy to locate and good

    rachana s.group

    Very good facility. Rooms were very clean Located on road and easy to find out. Food quality was good. Staff was very good and cooperative. Rooms were neat and clean. Good facilities are provided in the room.

    Travel Month: Aug 2017

    Room: Deluxe with Breakfast

    3.0

    Good for stay

    sapna y.couple

    Its a quite good hotel for value abke stay. Area was quite goid and hotel staff is also supportive. It was quite hotel in terms of money too. Metro station is also very near. Area not much crowdy. I would like to give 4 start.

    Travel Month: Aug 2017

    Room: Deluxe with Breakfast

    3.0

    Good

    amit s.couple

    Was located at good location. Rooms need to be little bit more clean. It was my first stay and will revisit this guest house. Breakfast was okay, overall it was a comfortable stay. It was near all basic amenities.

    Travel Month: Aug 2017

    Room: Deluxe

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