The property boasts a prime location close to Madurai's railway station and Meenakshi Amman Temple, making it convenient for travelers. However, many guests have flagged cleanliness issues, with dirty rooms and poorly maintained bathrooms being common complaints. The staff's attitude is inconsistent, with some visitors noting helpfulness while others reported rudeness. While the rates are budget-friendly, the amenities and overall upkeep leave much to be desired, leading to a mixed experience among guests.