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Review Of Hotel Silver Castle (Sagar Ratna)

Sharda Nagar, Saharanpur

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.0
    Average

    20 Ratings

    excellent
    5%
    very good
    5%
    average
    30%
    poor
    10%
    bad
    50%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 1
    • 5
    • 3
    • 1
    • 1
    • 1
    • 1
    • 2

    Rating Categories

    • Location2.3
    • Cleanliness1.7
    • Room1.6
    • Value For Money2.4
    • Food1.8
    • Facilities1.8
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests seem to appreciate the location of the property, making it easy to find, and the spacious new rooms with balconies. However, many reviews highlight major concerns like unprofessional staff, lack of cleanliness, and inadequate basic facilities. The absence of dining options and poor room service are common complaints, leaving a negative impression overall.

    1.0

    Terrible Stay

    sanjay r.loyalty-icon

    Unprofessional staff & policies unhygienic no dining facilities, not even breakfast never recommend / visit

    Travel Month: Dec 2023

    Room: Deluxe

    1.0

    Terrible horrible

    parvinder k.

    Dirty room don’t chose railway station ke waiting room bhi isse 100 time best hote hai ise kabhi mat choose kare seelan ki smell wale dirty room 5 star room ka price isse acha room toh

    Travel Month: Nov 2022

    Room: Deluxe

    5.0

    Excellent location

    varun k.couple

    Excellent location and service

    Travel Month: Jul 2022

    Room: Deluxe

    3.0

    So costly

    mayank c.couple

    Heavy costly but service good i mean average

    Travel Month: Jun 2022

    Room: Deluxe

    1.0

    Very poor

    tejveer s.family

    The room was not clean, was giving another room instead of what had been booked, had to check at 5:30 in the evening, no tea, breakfast, nothing was arranged

    Travel Month: Apr 2022

    Room: Deluxe

    1.0

    Very dirty hotel

    sanjeev k.family

    Cheapest hotel dirty same to dharamshala

    Travel Month: Nov 2021

    Room: Deluxe

    • user photos
    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    manoj j.business

    My experience is very bad in life no drinking water dirty bedding no room service

    Travel Month: Nov 2021

    Room: Deluxe

    2.0

    Room.

    tarsem s.family

    There was no hot water to take a shower on arrival. In the room wall plaster all over the night tables. The fan was on only on full speed control button was not working at all. They charge the money for breakfast but did not give us any choice except one or two items.

    Travel Month: Oct 2021

    Room: Deluxe

    4.0

    Good but requires immediate attention on cleaning & hygiene

    rajendra k.loyalty-iconfamily

    Good environment & good waiters.

    Travel Month: Jul 2021

    Room: Deluxe

    1.0

    Very bad service

    sanjana k.loyalty-iconfamily

    I booked for 2 days and the day i checked in i have been requesting to start the tv dish balance was over and nobody care to get it working after multiple request no action. Bathroom was dirty no dustbin in the room. Quilt was dirty even after request nobody bother to change. Too too bad

    Travel Month: Jun 2021

    Room: Deluxe

    3.0

    Average Stay

    gaurav s.business

    Too far from City, intercom not working, tea kettle not working, not value for money.

    Travel Month: Sep 2019

    Room: Deluxe

    3.0

    Average Stay

    nelson v.business

    No one of staff available in hotel after 11 Pm only 1 at reception. Room cleaning is delayed after lunch and dinner served in room. Only 2 point is the property is nice and the lady at reception Sonia is very hospitable so one would keep aside the points.

    Travel Month: May 2019

    Room: Deluxe Room

    1.0

    Terrible Stay

    hemant s.

    Pathetic hotel. Dead insects spread on bed sheets. Room stinking of Dampness, no hot water, water kettle not working on the room, worst hotel I have ever stayed in. Disappointed and wasted my money. Hope you can refund it.

    Travel Month: Sep 2018

    Room: Super Deluxe Room

    1.0

    Hotel management is highly unprofessional

    s s.group

    Hotel management is highly unprofessional. As they don't value commitment levels

    Travel Month: Mar 2018

    Room: Deluxe Room

    3.0

    Overall, an average stay at a decent location !!!

    prerna k.loyalty-iconfamily

    The Hotel is located on the main road, so there was no trouble in finding it. Rooms are newly built, nice and spacious with balcony at both ends. The service was a bit slow as there was a shortage of efficient staff members. Food is good and available at reasonable rates. But the hotel lags behind in cleanliness and basic facilities such as water supply, TV.

    Travel Month: Feb 2018

    Room: Suite Room

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