Review Of HOTEL SHOOLIN GRAND

The hotel images provide your a wrong picture. The hotel room first is very very small. But major shocker is that hotel complained of no water for almost 6 hrs straight. We were unable to use the washroom for 6hrs straight.

This is to register a serious complaint about the extremely poor service, lack of basic facilities, and overall negligence experienced during my recent stay at your hotel. After traveling nearly 3 hours to reach the property, we were shocked to find that there was no water supply in the entire hotel for almost 8hours.We could not use the washroom, washbasin, or take a shower. This situation was completely unacceptable — more so because we were traveling with a 21-month-old baby, who was also unable to bathe. Despite multiple complaints, your staff kept repeating that the issue would be fixed in “30 minutes.” Later, we were told it was an air leak issue and advised to keep the taps open, which we did, yet nothing was resolved. There was absolutely no urgency or accountability shown by the staff or management. To make matters worse, the restaurant was shut down while the menu of “Shoolin Grand” was still kept in the room, misleading guests into thinking dining was available. We were then told to order food through Swiggy or Zomato, which is completely unacceptable for a hotel claiming to provide full-service accommodation. The breakfast offered was substandard, with only three poorly prepared options, reflecting zero attention to guest experience. Additionally, used plates left outside rooms were not cleared for hours, showing a complete lack of hygiene and housekeeping standards. What is most disappointing is that no compensation, apology, or acknowledgment was offered despite the scale of inconvenience. The entire stay reflected severe mismanagement, poor maintenance, and indifference to guest comfort. I demand an immediate written apology from your management along with appropriate compensation for the distress and inconvenience caused to my family. This incident must be escalated to higher authorities and corrective action taken immediately to prevent such appalling experiences in the future. I expect a prompt and detailed response

The hospitality is good. but rooms r average & the roof sealing fan is very low & it is dangerous for children & the breakfast is very bad

Decent , neat & clean , well located , good rooms with balcony in heart of Mangalore city at balmata.

Toilet is small and not clean, brush and paste is not available, soap is not in proper place, hot water is not properly available, spoons are not there to eat breakfast, breaksfast spread is very very poor, no food choices

Stay was comfortable, rooms were clean. The only issue was breakfast, my colleague and me were traveling for work, stayed for 4 nights, we had to leave by 8 am every day, breakfast was not ready until after 8, so that was a problem.

Hotel Shoolin Grand was nice, well maintained and clean property we stayed for 2days and we choose shoolin as the location was precisely center of all the places we wanted to visit in mangalore and their rooms were neat and clean with friendly staff assisting with car park and food was reasonably good too and also soft spoke receptionist

Location is ok type, amenities are also good but the food choice specially at the time of breakfast is horrible. No choice of additional Fruit eggs are available very limited food during the breakfast, and the timing is also a concern.

The pictures online are very nice but in real the room isnt great or big enough. Restaurant serves pathetic food least bit tasty in a city like mangalore. Total disappointment

Excellent service with clean rooms.Recommended for the one who wish for a stay in the heart of mangalore city with family

Hotel stay was nice. But breakfast there was only few food items comparing to other hotels charging the same rate. There was no fruits and eggs for breakfast.

Okay for overnight stay. Hotel room ceiling is very low that an average Indian can touch the fan. Quite a risky setup for people traveling with kids. Will never recommend this hotel for family traveling with kids . Considering the location advantage, okay for Business Travelers.

Nice room with affordable rate with balcony air conditioners staffs are verey nice neat and clean rooms

Excellent facility and staff were very friendly!

Where do l review Hotel Shoolin Grand?

The stay was very good, i loved it so much,the rooms where very neet and tidy, i loved it, but i saw two three small cockroach in side the rooms!,and the staffs have very good personality, i loved it, overall it's a good experience with SHOOLIN GRAND stayes ❤️❤️

Location is good and facility also good. Complimentary breakfast is bad.

not at all worthing, brakefast pathetic, not even a bislaeri water in the room,location it's good. Staff are ok

Unfortunately, my experience was not great due to the staff. Whenever I had queries, their response was consistently "it's our rules," which made me feel very uncomfortable during my stay.

The stay was good. Location of the hotel is great. Room service is ok. But there were small cockroaches in the room.