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Review Of Hotel Shanti Palace

Gandhi Road, Darjeeling | 2.6 km drive to Darjeeling Mall Road

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    2.2
    Average

    56 Ratings, 40 Reviews

    excellent
    11%
    very good
    9%
    average
    14%
    poor
    21%
    bad
    45%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 2
    • 2
    • 1
    • 1
    • 3
    • 2
    • 3
    • 4

    Rating Categories

    • Location3.1
    • Cleanliness2.6
    • Room3.1
    • Value For Money3.0
    • Food3.4
    • Facilities2.7
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the helpful staff and decent food quality at the property, as well as some good views and spacious rooms. However, many express dissatisfaction with poor cleanliness, small room sizes, and inadequate facilities such as malfunctioning TVs and lack of proper maintenance. The location is often highlighted as far from the main attractions.

    Sort by:

    Positive first
    2.0

    Poor Stay

    godabarish m.family with 2 kids

    very poor service. toilet is not cleaned properly. I think its a bad day for me. so request you all plz don't book through online.

    Travel Month: Oct 2025

    Room: Deluxe Double room With Free Wifi

    1.0

    Terrible Stay

    dr r.

    Yes

    Travel Month: Sep 2025

    Room: Deluxe Double room With Free Wifi

    2.0

    bad experience and waste of money

    mohit y.couple

    not good for couples and online photos are different from real room. first check room then pay

    Travel Month: Jun 2025

    Room: Deluxe Double room With Free Wifi

    4.0

    Good Stay

    jp k.

    Comfortable stay. Staff are nice

    Travel Month: Jun 2024

    Room: Deluxe Double room With Free Wifi

    1.0

    Terrible Stay

    abhishek n.solo

    Pathetic! absolutely pathetic. The service of mm t has gone down anyways, but the quality of hotels and restaurants under mm t have also deteriorated. Absolute nonsense

    Travel Month: Oct 2023 (4-Night Stay)

    Room: Deluxe Double room With Free Wifi

    • user photos
    • user photos
    • user photos
    1.0

    Very bad hotel

    jay c.family

    It was very bad hotel and ruddy behavior of staff room is too small

    Travel Month: May 2022 (3-Night Stay)

    Room: Deluxe Double room With Free Wifi

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    rakesh k.family

    Rooms are avg, location of property is also avg, staff are very supporting

    Travel Month: May 2022

    Room: Deluxe Double room With Free Wifi

    1.0

    Not bad

    sreekumar g.solo

    Even-though a solo traveller they gave me a very big room which was not satisfactory. Service was also not better

    Travel Month: Feb 2022

    Room: Deluxe Double room With Free Wifi

    1.0

    The worst experience which made me assured not to get trapped through make my trip anymore

    abhijit c.family

    Dirty cheap rooms with unhygienic stuffs with horrible services along with zero basic standards are maintained e. G. Charging points, wardrobe without hanging facilities even partly torned, intercom malfunction etc.

    Travel Month: Dec 2021 (3-Night Stay)

    Room: Deluxe Double room With Free Wifi

    1.0

    Don’t go!

    avishek j.group

    Not worth it to stay in this hotel

    Travel Month: Oct 2021

    Room: Deluxe Double room With Free Wifi

    • user photos
    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    sourav s.couple

    The view from the room was excellent. Worthy staying there.

    Travel Month: Oct 2019

    Room: Compact Spaces For Tight Budgets

    1.0

    Terrible

    ajay s.family

    Experience is not good as expected. Not good facility of food. Not responsive in any manner. Very small rooms. No place even to sit luggage

    Travel Month: Jun 2019

    Room: Deluxe Double room With Free Wifi

    1.0

    Worst hotel

    bhaskar d.loyalty-iconfamily

    MakeMyTrip must take out this hotel from its website, it is like fooling the guest.

    Travel Month: May 2019 (3-Night Stay)

    Room: Compact Spaces For Tight Budgets

    2.0

    Poor

    debaditya m.solo

    Poor service. Need more maintenance.

    Travel Month: Mar 2019

    Room: Deluxe Double room With Free Wifi

    5.0

    Superb views & good enough service

    rashmi p.group

    We checked in this hotel during our stay at Darjeeling. The staff is just amazing right from reception to the kitchen. This is one great hotel you shouldnt miss. Rooms were cleaned with very attractive staircase. Views from hotel is excellent. Rooms size is normal. Food quality is good.

    Travel Month: Jan 2016

    Room: Deluxe Double Room (Grand)

    5.0

    Excellent hotel in budget category

    arun k.couple

    My experience in this hotel is awesome. The rooms were really of standards and the food was yummy. The ambiance is perfect in the reception area. The bathroom is equipped with all minimum amenities required for a star hotel. The room service is available 24 hours. This hotel is near to mall road.

    Travel Month: Sep 2015

    Room: Deluxe Double Room (Grand)

    4.0

    Hotel was good, but could have been a bit cleaner

    sandeep s.group

    I liked the stay.room was nice with wooden furnishings.however, cleanliness was an issuethey got the room cleaned just before we checked-in.the bathroom I found to be extremely disgusting.clearly the worst thing about the hotelrest was ok.

    Travel Month: Mar 2016

    Room: Deluxe Double Room (Grand)

    3.0

    Book only when no other option

    love v.couple

    Rooms were quite small and untidy. TV were not working properly in any rooms. The manager and staff was not helping out in this issue. Room service and food was quite good. Location is too far from the hustle of the city. It would be at least 1 km from the main square and you have to walk by foot as there are no autos and rickshaws on this hilly area.

    Travel Month: Oct 2016

    Room: Deluxe Double Room (Grand)

    1.0

    Worst room and food

    ravi r.couple

    Hotel location is far from mall road. Room is worst. Employees are not cooperative. Food was also worst. So please don't visit Hotel Shanti Palace. I have paid 1800 for INR night but I didn't get value for my money. Rooms are not more than 500 Rs. So please don't visit this hotel.

    Travel Month: Apr 2016 (3-Night Stay)

    Room: Deluxe Double Room (Grand)

    2.0

    Overall worst place to stay

    durba g.family

    Dirty bathroom and dirty room. Smelly linen. Badly behaved service boys and trying to sell Darjeeling tea incessantly. No manners, walks into the room. Service takes hours. We had to wait for dinner for 1 hour. Glasses were cleaned using chemicals. Stay away for any average.

    Travel Month: Apr 2016

    Room: Deluxe Double Room (Grand)

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