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Sakinaka, Mumbai | 2.3 km drive to T2 - Chhatrapati Shivaji Airport
40 Ratings, 13 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests appreciate the property's prime location and mention the polite staff. However, many reviews highlight serious concerns like inadequate room cleaning, small room sizes, and issues with cleanliness, including cockroaches and bad odors. Some guests noted poor communication from the receptionist and problems with extra charges, creating an uncomfortable experience for several visitors.
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Terrible Stay
Room cleaning is not adequate. Inside no hanger and very clossy room. Location is only facility and food quality not applicable. Room cleaning is not adequate. Inside no hanger and very clossy room. Location is only facility and food quality not applicable.
Room: Deluxe AC Room
Poor Stay
businessYes. Yes. I want to upload an image there was a total wrong dirty cleanliness room ac not working room too much small size very sufficient space everything was uncomfortable very bad experience
Room: Slash Deluxe AC Room
Terrible Stay
Receptionist was rude and asked me extra payment. Later they said there is no available room. But later i asked someone to book same hotel on the counter room was available. So in short this hotel is selling rooms in black from the counter.
Room: Deluxe Ac
Terrible Stay
You promised to refund my 1000 rupees but upto now no feedback
Room: Deluxe Ac
Poor Stay
Its not a good hotel, but just a room with unclean bed. May be thats all you get in mumbai for that price
Room: Deluxe Ac
Terrible Stay
Forced us to share adhaar details and picture which is truly confidential. Good
Room: Deluxe Ac
Good property
Good rooms and budget hotel with cleanliness upto mark staff was polite and generous loved the interior
Room: Deluxe Ac
Hotel Royal Grand has replied on Tue Jul 09 17:24:02 IST 2024
Dear Guest, Greetings! Thank you for your positive feedback! We're thrilled to hear you enjoyed our clean and well-maintained rooms, as well as our polite and generous staff. Your appreciation for our interior design means a lot to us. We look forward to welcoming you back soon. With Warm Regards, Hotel Royal Grand.
Excellent Stay
Love the cleanliness they maintain, near the airport i think i made the best decision to stay at hotel royal grand
Room: Deluxe Ac
Hotel Royal Grand has replied on Tue Jul 09 17:25:19 IST 2024
Dear Guest, Greetings! Thank you for your kind words! We're delighted to hear that you appreciated the cleanliness and our convenient location near the airport. Your satisfaction is our top priority, and we're thrilled you had a great stay at Hotel Royal Grand. We look forward to welcoming you back. With Warm Regards, Hotel Royal Grand.
Never. Go
The room was smelly and toilet was filled with cockroaches and gutkhas all over the basin, and the floor
Room: Deluxe Ac
Hotel Royal Grand has replied on Tue Jul 09 17:26:55 IST 2024
Dear Guest, Greetings! We're deeply sorry for the unpleasant experience you had. Cleanliness is our priority, and we're addressing these issues immediately. Your feedback is invaluable, and we’re committed to improving our standards. Please contact us directly so we can make it right. Thank you for bringing this to our attention. With Warm Regards, Hotel Royal Grand.
Average
Communication of receptionist not good. Poor hospitality
Room: Deluxe Ac
Hotel Royal Grand has replied on Tue Jul 09 17:28:27 IST 2024
Dear Guest, Greetings! Thank you for your feedback. We're sorry to hear about your experience with our receptionist and the hospitality provided. Your comments are valuable to us, and we will address these issues with our team to ensure better service in the future. We hope to serve you better on your next visit. With Warm Regards, Hotel Royal Grand.
Average Stay
Hotel royal grand location is best, hotel staff are very polite and helpful, room of hotel are clean and good, only thing is that i don't like towel. Staff help me to book the cab, i check in late night then also service was good. And one more thing online payment updation issue raised by hotel. Overall rating neutral
Room: Deluxe Ac
Hotel Royal Grand has replied on Tue Jul 09 17:30:31 IST 2024
Dear Guest, Greetings! Thank you for your feedback! We're delighted you enjoyed our convenient location, helpful staff, and clean rooms. We apologize for the inconvenience with the towels and the online payment issue. Your comments will help us improve. We look forward to welcoming you back soon. With Warm Regards, Hotel Royal Grand.
Average Stay
*review-hotel royal grand* *pros* a)hotel staff is cooperative & location is just adjacent to hotel penisula grand, 90 feet road-sakinaka. *cons* a)small rooms are a major concern, which will suit for a solo traveller. B)cockroaches are there in room, which immediately requires a corrective action.
Room: Deluxe Ac
Hotel Royal Grand has replied on Wed Apr 27 18:23:59 IST 2022
Dear mr. Parashar thank you for sharing your feedback with us also we are extremely sorry for the inconvenience faced by you. We will definitely mark your pointers to make changes and will improve our services. Hope to give us a chance and to serve you again.
It was good stay
They should pay more attention towards cleaning
Room: Deluxe Ac
Hotel Royal Grand has replied on Wed Apr 27 18:22:02 IST 2022
Dear mr. Patel, thank you for sharing your feedback with us also we are extremely sorry for the inconvenience faced by you. We will definitely mark your pointers to make changes and will improve our services. Hope to give us a chance and to serve you again.
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