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Review Of Hotel Royal Grand

Sakinaka, Mumbai | 2.3 km drive to T2 - Chhatrapati Shivaji Airport

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    2.6
    Average

    40 Ratings, 13 Reviews

    excellent
    18%
    very good
    13%
    average
    23%
    poor
    13%
    bad
    35%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 2
    • 5
    • 1
    • 2
    • 5
    • 3
    • 1
    • 2
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the property's prime location and mention the polite staff. However, many reviews highlight serious concerns like inadequate room cleaning, small room sizes, and issues with cleanliness, including cockroaches and bad odors. Some guests noted poor communication from the receptionist and problems with extra charges, creating an uncomfortable experience for several visitors.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    a c.business

    Room cleaning is not adequate. Inside no hanger and very clossy room. Location is only facility and food quality not applicable. Room cleaning is not adequate. Inside no hanger and very clossy room. Location is only facility and food quality not applicable.

    Travel Month: Jul 2025

    Room: Deluxe AC Room

    2.0

    Poor Stay

    saidul i.loyalty-iconbusiness

    Yes. Yes. I want to upload an image there was a total wrong dirty cleanliness room ac not working room too much small size very sufficient space everything was uncomfortable very bad experience

    Travel Month: Feb 2025

    Room: Slash Deluxe AC Room

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    • user photos
    1.0

    Terrible Stay

    ameer s.family

    Receptionist was rude and asked me extra payment. Later they said there is no available room. But later i asked someone to book same hotel on the counter room was available. So in short this hotel is selling rooms in black from the counter.

    Travel Month: Dec 2024

    Room: Deluxe Ac

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    1.0

    Terrible Stay

    eliakunda.

    You promised to refund my 1000 rupees but upto now no feedback

    Travel Month: Nov 2024

    Room: Deluxe Ac

    2.0

    Poor Stay

    channabasavanna a.

    Its not a good hotel, but just a room with unclean bed. May be thats all you get in mumbai for that price

    Travel Month: Nov 2024

    Room: Deluxe Ac

    1.0

    Terrible Stay

    padma b.

    Forced us to share adhaar details and picture which is truly confidential. Good

    Travel Month: Aug 2024

    Room: Deluxe Ac

    5.0

    Good property

    shraddha c.couple

    Good rooms and budget hotel with cleanliness upto mark staff was polite and generous loved the interior

    Travel Month: Jul 2024

    Room: Deluxe Ac

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    Hotel Royal Grand has replied on Tue Jul 09 17:24:02 IST 2024

    Dear Guest, Greetings! Thank you for your positive feedback! We're thrilled to hear you enjoyed our clean and well-maintained rooms, as well as our polite and generous staff. Your appreciation for our interior design means a lot to us. We look forward to welcoming you back soon. With Warm Regards, Hotel Royal Grand.

    5.0

    Excellent Stay

    laxmi g.business

    Love the cleanliness they maintain, near the airport i think i made the best decision to stay at hotel royal grand

    Travel Month: Jun 2024

    Room: Deluxe Ac

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    Hotel Royal Grand has replied on Tue Jul 09 17:25:19 IST 2024

    Dear Guest, Greetings! Thank you for your kind words! We're delighted to hear that you appreciated the cleanliness and our convenient location near the airport. Your satisfaction is our top priority, and we're thrilled you had a great stay at Hotel Royal Grand. We look forward to welcoming you back. With Warm Regards, Hotel Royal Grand.

    1.0

    Never. Go

    shabab t.family

    The room was smelly and toilet was filled with cockroaches and gutkhas all over the basin, and the floor

    Travel Month: Jun 2024

    Room: Deluxe Ac

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    Hotel Royal Grand has replied on Tue Jul 09 17:26:55 IST 2024

    Dear Guest, Greetings! We're deeply sorry for the unpleasant experience you had. Cleanliness is our priority, and we're addressing these issues immediately. Your feedback is invaluable, and we’re committed to improving our standards. Please contact us directly so we can make it right. Thank you for bringing this to our attention. With Warm Regards, Hotel Royal Grand.

    4.0

    Average

    aruneshwer k.couple

    Communication of receptionist not good. Poor hospitality

    Travel Month: May 2022

    Room: Deluxe Ac

    Hotel Royal Grand has replied on Tue Jul 09 17:28:27 IST 2024

    Dear Guest, Greetings! Thank you for your feedback. We're sorry to hear about your experience with our receptionist and the hospitality provided. Your comments are valuable to us, and we will address these issues with our team to ensure better service in the future. We hope to serve you better on your next visit. With Warm Regards, Hotel Royal Grand.

    3.0

    Average Stay

    nilesh s.loyalty-icon

    Hotel royal grand location is best, hotel staff are very polite and helpful, room of hotel are clean and good, only thing is that i don't like towel. Staff help me to book the cab, i check in late night then also service was good. And one more thing online payment updation issue raised by hotel. Overall rating neutral

    Travel Month: Apr 2022

    Room: Deluxe Ac

    Hotel Royal Grand has replied on Tue Jul 09 17:30:31 IST 2024

    Dear Guest, Greetings! Thank you for your feedback! We're delighted you enjoyed our convenient location, helpful staff, and clean rooms. We apologize for the inconvenience with the towels and the online payment issue. Your comments will help us improve. We look forward to welcoming you back soon. With Warm Regards, Hotel Royal Grand.

    3.0

    Average Stay

    reckon p.loyalty-icon

    *review-hotel royal grand* *pros* a)hotel staff is cooperative & location is just adjacent to hotel penisula grand, 90 feet road-sakinaka. *cons* a)small rooms are a major concern, which will suit for a solo traveller. B)cockroaches are there in room, which immediately requires a corrective action.

    Travel Month: Apr 2022

    Room: Deluxe Ac

    Hotel Royal Grand has replied on Wed Apr 27 18:23:59 IST 2022

    Dear mr. Parashar thank you for sharing your feedback with us also we are extremely sorry for the inconvenience faced by you. We will definitely mark your pointers to make changes and will improve our services. Hope to give us a chance and to serve you again.

    4.0

    It was good stay

    vishal p.couple

    They should pay more attention towards cleaning

    Travel Month: Feb 2022

    Room: Deluxe Ac

    Hotel Royal Grand has replied on Wed Apr 27 18:22:02 IST 2022

    Dear mr. Patel, thank you for sharing your feedback with us also we are extremely sorry for the inconvenience faced by you. We will definitely mark your pointers to make changes and will improve our services. Hope to give us a chance and to serve you again.

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