Terrible stay, AC is leaking, You have to ask every time for AC Remote, Breakfast denied then when we said that it included then they told u can choose on item out of three. List is long, not recommended
Hotel Imperial
Dear Guest,
We’re truly sorry to hear about your disappointing experience at Hotel Imperial. Your feedback is extremely important to us, and we deeply regret the inconvenience you faced—from the leaking AC and repeated requests for the remote, to the confusion and dissatisfaction around breakfast service.
This is certainly not the level of comfort or hospitality we aim to provide. We take your concerns seriously and are actively working with our team to ensure these issues are addressed and do not happen again.
We understand your frustration and genuinely regret that we didn’t meet your expectations. Should you be open to giving us another chance, we’d be glad to make it right.
Sincerely,
Hotel Imperial Management