The property has received a lot of negative feedback, primarily citing issues with cleanliness and hygiene. Reviews point out dirty rooms, bad smells, and unclean bathrooms, with many guests finding the staff's behavior rude and unprofessional. Although some mentioned the convenient location near Borivali railway station, concerns over safety and the overall ambiance being unsuitable for families are prominent. A few reviews highlight good service, but these are overshadowed by an overwhelming number of complaints about the state of the facilities and general upkeep.