Firstly, we had a tough time finding out where the hotel was. We couldn't figure out where to go. And after a lot of hassles we got to know that it was on the 6th floor inside a building. The room provided on the first day was terrible. Unhygienic bedsheets, broken window pane and a wardrobe stuffed with unnecessary stuffs. The next day, when we reached the hotel around 11, the staff were sleeping deliberately irrespective of us calling them multiple times. Consequently, we had to look out for the keys on our own. That was just not the end. When we went inside, there was no electricity. And we had to put on the main switch as well. In short, it was a bad stay. We would definitely not recommend this hotel to anyone.
Hotel Royal 24 has replied on Sat Oct 19 17:40:39 IST 2024
Thank you for your feedback. We are truly sorry to hear about your disappointing experience. Your concerns regarding cleanliness, accessibility, and service have been noted, and we will take immediate action to address these issues. We appreciate your input and hope to improve for future guests.