Review Of HOTEL PRASANT

HOTEL PRASANT

Dear Guest, Thank you for taking the time to share your feedback. We’re truly concerned to hear about your experience and regret that your stay did not meet expectations. Regarding Room 404, while a mini fridge may be present, the service may not have been active at the time — and we understand how that could be frustrating. We’ve also noted your comments about the water and toiletry kit and will be reviewing this with our team to ensure all inclusions are consistently provided. Your feedback is important to us, and we hope to welcome you again soon! Warm regards, Reservation Manager. Hotel Prasant.

HOTEL PRASANT

We’re truly sorry to hear about the inconvenience you faced during your stay. Your feedback regarding the cleanliness, maintenance, and room amenities is very concerning and not up to the standards we aim to provide. We deeply regret the discomfort caused and have shared your comments with the relevant team to take immediate corrective action. Thank you for bringing this to our attention — we hope to have the opportunity to offer you a much better experience in the future.

HOTEL PRASANT has replied on Sun Jul 06 19:20:18 IST 2025

We’re very sorry to hear about your unpleasant experience. The issues you mentioned regarding the AC, TV, bathroom amenities, and staff behavior are truly disappointing and not acceptable. Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with the management team for immediate action to address these concerns. We appreciate you bringing this to our attention and hope we get a chance to serve you better in the future.

HOTEL PRASANT has replied on Wed Sep 03 13:10:05 IST 2025

Dear Mritunjoy Mondal, Thank you for your lovely feedback! We're so happy to hear that you had an amazing 2-night, 3-day stay with us. It's great to know you enjoyed the food and found our team friendly and welcoming. Your feedback motivates us to continue providing excellent experiences. We hope to see you again soon for another great experience! Warm regards, Reservation Manager. Hotel Prasant.

HOTEL PRASANT

Dear Pralay Bose, Thank you for sharing your feedback with us. We truly appreciate you taking the time to bring these issues to our attention. We sincerely apologise that the room did not meet your expectations and differed from the photos. The lack of toilet accessories, cleanliness, and overall room condition — especially the toilet — is not acceptable and has been reported to our housekeeping and maintenance teams for immediate review. We also acknowledge your note regarding our pet policy and understand your disappointment. Your feedback is important to us, and we are committed to making the necessary improvements. We hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Reservation Manager. Hotel Prasant.

HOTEL PRASANT has replied on Wed Sep 03 13:18:35 IST 2025

Dear Puja Banerjee, Thank you for your valuable feedback. We're glad you had a good overall experience and appreciated our location and service. We also take note of your comments regarding the amenities and apologise if they did not meet your expectations. Your suggestions will help us improve and serve you better in the future. We look forward to welcoming you again! Warm regards, Reservation Manager. Hotel Prasant.

HOTEL PRASANT

Dear Md Hassan, Thank you for your feedback. We're glad to hear you found value in your stay and liked the bedroom comfort and our location near Digha Sea Beach. However, we apologise for the condition of the washroom and the inconvenience caused by the faulty lock. Your experience with the manager's behaviour is also deeply concerning and has been taken seriously—we will be addressing this internally to ensure our guests are always treated with respect and professionalism. Your feedback is important to us, and we hope to improve and provide a better experience on your next visit. Warm regards, Reservation Manager. Hotel Prasant.

HOTEL PRASANT

"Thank you for your kind words! We're delighted to hear that you enjoyed the location, food, and our team's hospitality. We hope to welcome you again soon for another great stay!" 😊