I had booked a stay at Hotel Orchard Park via MakeMyTrip. The condition of the room was unhygienic and significantly below acceptable standards—certainly not worth I paid. The room should not cost more than given its poor upkeep.
As I mentioned in my previous email and attached photographic evidence, cockroaches were roaming throughout the room, the cleanliness was appalling, and maintenance was clearly neglected. Despite these serious concerns, I was pressured to cancel my booking late at night (around 23:00 hours), with no assistance offered in finding alternative accommodation.
I am extremely disappointed by the lack of service and support. I am requesting a full refund of the booking amount due to this unacceptable experience.