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You are booking hotel for more than 30 days

Review Of Hotel O Royal Palace0123401234

East Kolkata Township, Kolkata | 6 minutes walk to Acropolis Mall

    User Rating & Reviews

    • everyone
    • couple
    • family
    • solo
    • business
    3.3
    Good

    62 Ratings, 39 Reviews

    excellent
    47%
    very good
    5%
    average
    6%
    poor
    13%
    bad
    29%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 2
    • 2
    • 5
    • 1
    • 1
    • 3
    • 1
    • 2

    Rating Categories

    • Cleanliness3.4
    • Room3.7
    • Value For Money2.8
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    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The reviews for this property are quite mixed, with several guests expressing dissatisfaction. Many faced additional charges upon check-in, with rooms often described as small and unclean. A few guests did appreciate the courteous staff and good food. While some enjoyed their stay and found it comfortable, numerous complaints highlighted poor management, misleading photos, and unexpected charges. The overall sentiment leans towards disappointment regarding transparency and cleanliness.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    sonu k.loyalty-iconcouple

    It's a very bad experience. They will not accept and ask you for an extra amount. I

    Travel Month: Jan 2025

    Room: Classic

    1.0

    Bill issues related questions

    sonu k.loyalty-iconcouple

    Need to escalate there is an extra amount asked by property take i called the customer too but she told me he already escalated to the team. He will be called back but no luck

    Travel Month: Jan 2025

    Room: Classic

    3.0

    Medium.

    jishukrushna p.couple

    My experience i am not happy. But he was so close. I have different types of ways. T hare are my experience is very poor.

    Travel Month: Jan 2025

    Room: Classic

    1.0

    Terrible Stay

    shreyraj p.

    The hotel was not what was shown in the photo. The receptionist asked for extra money when we tried to check in. The rooms were very filthy and i looked for another hotel.

    Travel Month: Oct 2024

    Room: Classic

    2.0

    We were provided with a different room than the one we booked

    sayantan.family

    The hotel/ property owner conned us by placing a different room at our disposal than the one that we booked. The room that was provided was no bigger than the side upper berth of a railway coach. I had to pay them an extra amount to relocate into a different room. Noted: this property is definitely not a family friendly place.

    Travel Month: Oct 2024

    Room: Classic

    1.0

    Terrible Stay

    riya s.family

    i am staying that place that is worst experience not good food not good management and also room is dirty I recommend everyone don't book

    Travel Month: Aug 2024 (3-Night Stay)

    Room: Classic

    5.0

    Charming stay

    lokesh g.business

    Kudos to the staff for their exceptional service. Courteous, prompt, and always with a smile. Made our stay truly memorable!

    Travel Month: Jul 2024

    Room: Classic

    5.0

    Good service

    pawan.business

    Comfy bed, clean room, and good service. Had a relaxing stay without any issues.

    Travel Month: Jul 2024

    Room: Classic

    5.0

    Had a good night's sleep here

    sanjay.business

    Had a good night's sleep here. No complaints. Clean room, comfy bed, and quiet surroundings made for a pleasant stay.

    Travel Month: Jul 2024

    Room: Classic

    4.0

    Good Stay

    deepak k.

    excellent.

    Travel Month: Jun 2024

    Room: Classic

    1.0

    Terrible Stay

    sanny p.

    Terrible

    Travel Month: Jun 2024

    Room: Classic

    5.0

    Lovely service

    deepak.business

    Service was so lovely! and the atmosphere had its own charm.

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Excellent stay

    ravi.business

    An excellent stay overall! couldn't have asked for more.

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Truly fantastic

    arjun.business

    Truly fantastic experience! the hotel surpassed expectations.

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Absolutely fantastic

    ravi.business

    Absolutely fantastic stay! the service was outstanding.

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Fantastic place

    yash.business

    Fantastic place! the amenities were great. Great place to visit.

    Travel Month: Mar 2024

    Room: Classic

    5.0

    Fantastic staff

    prakash r.business

    The staff were fantastic! polite, helpful, and always ready to assist with a smile.

    Travel Month: Mar 2024

    Room: Classic

    5.0

    Relaxed

    balwant.business

    It was a pleasant stay, rooms were clean. Friendly and supportive staff especially

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Charming place

    yash.business

    Charming place with a welcoming feel. A truly great stay.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Absolutely wonderful

    vihaan.business

    Absolutely wonderful stay! the service was outstanding.

    Travel Month: Feb 2024

    Room: Classic

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