The property has a great location and solid interior design, making it appealing. Some guests enjoyed their stay, describing it as awesome and luxurious for families. However, multiple reviews highlighted serious issues like poor service, unclean rooms with stained bed sheets, ineffective plumbing, and unacceptable cleanliness levels. Guests faced trouble with bookings not being honored, leading to unexpected price hikes. The breakfast service was also slow, adding frustration to the overall experience.