The property boasts a fantastic ambiance with charming design and clean, comfortable rooms. Guests have praised the exceptionally friendly staff and the amazing hospitality, ensuring a pleasant experience. The rooftop lounge offers stunning views, adding to the appeal. Many have enjoyed the awesome amenities and activities available. However, there are mixed reviews about service reliability, with some guests facing issues with bookings and refunds. Overall, it's a blend of great experiences and notable service inconsistencies.