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You are booking hotel for more than 30 days

Review Of Hotel O Bright Plaza0123401234

Metgutad, Mahabaleshwar | 7.9 km from city centre

    User Rating & Reviews

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    • couple
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    3.0
    Good

    53 Ratings, 37 Reviews

    excellent
    23%
    very good
    25%
    average
    15%
    poor
    17%
    bad
    21%

    Last 10 Customer Ratings (Latest First)

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    • 3
    • 2
    • 2
    • 1
    • 1
    • 2
    • 5
    • 5

    Rating Categories

    • Location3.8
    • Cleanliness3.3
    • Room3.0
    • Food2.8
    • Hospitality2.8
    • Value For Money3.8
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    Reviews Summary

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    The property has received mixed reviews, with several guests citing poor service and cleanliness. Highlights include a quick check-in process and clean rooms, but complaints arise regarding lack of basic amenities like towels, hot water, and reliable Wi-Fi. Issues with power outages and noisy environments hinder comfort, and many described staff behavior as unprofessional. While some guests noted the food quality, others found it lacking, with limited options available.

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    Positive first
    1.0

    faltu hotel no proper service

    akshay m.family

    no breakfast no towel no air conditioning not good hotel and not good and not silent not good 😡😡

    Travel Month: Jan 2023

    Room: Classic

    1.0

    Terrible Stay

    deepak p.family

    Pro: none, con: 1) nothing is provided in hotel, not even an empty glass or plates 2) rooms have alga and fungas, blankets are dirty and smell like some one have urinated and not washed since years and when asked for clean one, they says all are like this. You can see blankets also have black fun-gas and black spot every where 3) not restaurant and you have to drink tea by going outside 4) even for ac remote need to take permission from the manager to use. 5) pathetic and avoid 6) worst then lodges and even lodges are more clean then this one.

    Travel Month: Dec 2022

    Room: Classic

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    2.0

    Service not quick and not good

    harshal s.

    TV not working because of local cable network and so many disturbance at mid night, noise and sounds coming at 2 am😞😞

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Bright Plaza has replied on Thu Nov 03 14:41:51 IST 2022

    Hi, harshal sapkal! we are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, sara!

    1.0

    I have stayed in this hotel on 2nd July 2022. I have done this booking in advance. Pros: rooms and washrooms are clean.

    prashant p.family

    I have stayed in this hotel on 2nd July 2022. I have done this booking in advance. Pros: rooms and washrooms are clean cons: 1) no service at all, service person is so rude 2) WiFi is there but you cant connect and don't expect any help 3) no hot water 4) no power backup and power goes frequently (load balancing is not done half property have power and half will always in dark) 5) ac's are just show peace so no remote and no use 6) you will see cows and other animals in hotel so safety is no guarantee 7) tv's are also a show peace and manager won't recharge even on your request (you will be insulted when asked for recharge like how much you paid for the room) 8) no room service and no tea or food till 7:30 pm in the evening details below: when i reached the property its raining heavily it took lot of time for check in itself. The rooms are neat and clean. But the service you can say its a big zero. Lot of issues for electricity there is no power backup for this property during my stay there was more than 6 hour of power outage and manager didn't arrange anything when asked for the power issues manager says like we are giving bills per month but there is lot of power cuts, if i am paying for a property there should be power backup i cannot stay like 6 hrs. Without power. Ac is there but as a show peace he won't give you ac remote saying he only have one remote for entire property. WiFi you won't be able to connect and if you seen help for password and connectivity the manager gave me one phone no and asked me to call upon for connectivity essentially he didn't picked up. You won't get hot water either. When asked for hot water he said we have but, i am not getting hot water in both the bathroom and he was not in position to agree on it. I have 2 senior citizens and a kid along who can't take cold bath. After lot of begging he agreed to give 2 half buckets for them that too i took by myself from kitchen area. You won't even get a tea until 7. 30 in the evening. No room service. TV was not working in both of the rooms, when asked for recharge manager was saying how much you have paid? i was so surprised he told me he will get it recharged when someone go to wai area, really ? but i have never get the recharge done. So there is lot of struggle i had to make during my stay. So stay away from this property its a big no when you travel with family.

    Travel Month: Jul 2022

    Room: Classic

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    1.0

    Property owner asking for extra money

    anmol s.loyalty-icongroup

    I booked for 5 people and when i reached there they asked extra rs300 for mattress. I have paid all the amount so why there were hidden charges. in my room so my network was not there and when i came to room i was not provided extra mattress due to which 3 of us have to sleep on one bed.

    Travel Month: Jul 2022

    Room: Classic

    5.0

    Excellent Stay

    dharmendra k.business

    I visited this place with my friends. We were given well lit rooms with comfy furniture. There was no hassle in check-in process. Staff was welcoming and kind towards all of us. I enjoyed during my stay.

    Travel Month: Jul 2022

    Room: Classic

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    Hotel O Bright Plaza has replied on Wed Jul 27 06:37:08 IST 2022

    Hi, dharmendra kumar! thank you so much for your words of praise. We would be glad to be your host and ensure that your next experience with us shall be nothing less than perfect.

    5.0

    Excellent service

    ghanshyam g.business

    An amazing place to visit to get easy check-ins and check-outs supported by a competent and hard working staff. The place can be accessible by public transport. All hygiene protocols are strictly followed. A great place to spend time with family.

    Travel Month: Jul 2022

    Room: Classic

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    Hotel O Bright Plaza has replied on Wed Jul 27 06:37:08 IST 2022

    Thanks for taking out your valuable time to rate us, ghanshyam ghanshyam ! we will work even hard to make your stay memorable one whenever you revisit us. Have a nice day! regards, rachit

    5.0

    Excellent Stay

    surender k.solo

    A brightly lit room with proper ventilation facility comes at the pocket friendly prices. Rooms here well kept and upright. Surroundings are neat and tidy. Easy to locate this hotel. Would love to visit again.

    Travel Month: Jun 2022

    Room: Classic

    Hotel O Bright Plaza has replied on Fri Jul 08 06:47:50 IST 2022

    Thanks for the perfect rating, surrender kumar! hope this love is retain forever and we ensure to make your next stay more exciting and memorable one ) have a great day! regards, pravin

    5.0

    Excellent Stay

    akash m.solo

    I was given a brightly lit and well kept room after a quick check-in. Room had all the necessities required by a customer. Cleanliness and safety protocols were strictly followed by the staff members. It is a decent place to visit.

    Travel Month: Jun 2022

    Room: Classic

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    Hotel O Bright Plaza has replied on Tue Jun 21 06:33:52 IST 2022

    Appreciate your valuable feedback, akash more! that's what always motivate us to enhance your experience with us. Hoping to welcome you again soon and we ensure that you would enjoy the hospitality for what we are known for. Have a marvelous day! regards, amit

    5.0

    A pleasant stay !

    shailesh k.solo

    I visited this hotel with my friends and was not at all disappointed. It is great place with efficient and hard working staff members. Rooms are neat and clean. Being accessible by public transport is an added advantage for the hotel.

    Travel Month: Jun 2022

    Room: Classic

    Hotel O Bright Plaza has replied on Tue Jun 21 06:33:52 IST 2022

    Thank you for rating us super, shailesh kamble! glad to know you loved our services. We are excited to welcome you soon with an amazing service whenever you visit us next time. Regards, rahul

    2.0

    Just okay

    mahesh c.couple

    Hotel was just okay, fan was not working properly. No ac remote. Landline not working.

    Travel Month: Jun 2022

    Room: Classic

    4.0

    About stay n food

    vishwanath.family

    Food quality is best. We used

    Travel Month: Apr 2022

    Room: Classic (2X)

    3.0

    Television was not working because of local operators

    amey u.family

    Television was not working as the local operators service is very poor

    Travel Month: Feb 2022

    Room: Classic (2X)

    Hotel O Bright Plaza has replied on Fri Apr 08 11:43:48 IST 2022

    Apologies for the problems you had faced, amey! we have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, amelia.

    4.0

    Affordable stay at mahabaleshwar

    pooja g.family

    Property has good ambience. Services are also good but they have very limited options in breakfast.

    Travel Month: Feb 2022

    Room: Classic (2X)

    • user photos

    Hotel O Bright Plaza has replied on Fri Apr 08 11:43:48 IST 2022

    Hi, pooja! thank you for being with us. Looking forward to your continued love and support. Regards, amelia.

    1.0

    Terrible Stay

    kiran r.family

    Hotel is not clean and every where there is fungus on the walls, sofas, chairs, and on roof every where we can see spider web, they don't provide hot water for 24 hrs or not even 12 hrs, one of the worst hotel we had ever been till now.

    Travel Month: Aug 2019

    Room: Classic (2X)

    Hotel O Bright Plaza has replied on Tue Aug 27 19:04:24 IST 2019

    We never expect any of our guests to face such issues, kiran! We re extremely apologetic after knowing such kind of hassle faced by our guests. We have shared this with our team to take necessary action to ensure it's not repeated again. Regards, Rahul

    4.0

    Nice budget Hotel

    mandar s.group

    Hotel rooms were clean, very helpful staff and room service was up to the mark. Roam Around the entire day and come here to relax. You won't See any Valley view from the rooms.

    Travel Month: Jul 2019

    Room: Classic (2X)

    Hotel O Bright Plaza has replied on Mon Aug 05 14:54:58 IST 2019

    Thank you for your sweet words, Mandar! We hope to give you a consistent service every time. Regards, Rachit

    4.0

    Hotel good condition

    vishal k.couple

    Hotel stuff not in reception not in Hotel area.

    Travel Month: Jul 2019

    Room: Classic (2X)

    Hotel O Bright Plaza has replied on Tue Jul 16 12:12:12 IST 2019

    Hi, Vishal! We are extremely sorry to note that your stay with us has not been up to the mark and we shall work as per your feedback to ensure the pleasant stay for you going forward. Regards, Saurabh

    3.0

    Average Stay

    vijeta l.couple

    It was good but they should maintain the cleanliness

    Travel Month: Jun 2019

    Room: Classic (2X)

    Hotel O Bright Plaza has replied on Wed Jul 03 22:27:16 IST 2019

    We re sorry to hear this experience, Vijeta! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you soon and we'll ensure that you'd experience the comfort and hospitality we are known for. Regards, Jamil

    1.0

    Hotel cleanliness was not good

    krishna.loyalty-icongroup

    Hotel room cleanliness was not good. Unavailability of breakfast and food. Frequent power cut. Aircondition was not working. 7 km away from Mahabaleshwar bus stand.

    Travel Month: Jun 2019

    Room: Classic (2X)

    Hotel O Bright Plaza has replied on Wed Jun 19 18:13:15 IST 2019

    Hi, Krishna! We're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that the related issues are carefully controlled and eliminated to the maximum extent. Regards, Pravin

    1.0

    Horrible service

    balaji k.loyalty-iconfamily

    Since my son was not well we have asked for hot water in flask, after great resistance they have provided in flask which is used to carry tea/coffee. Whole water was pungent smelling and is not even fit for use in toilet. When asked for drivers stay one of the hotel staff asked for money and when actually when I approached them at night they asked for more money. Worst behavior of the staff. We want to check early after the breakfast and we requested for early breakfast at 8:00 AM, which they refused saying that they can only serve at 8:30 AM. When we came to restaurant at 8:30 AM breakfast was not ready and they were sweeping the restaurant. They served at 8:50 AM. No discipline and proper management. Even the breakfast they provided upma and bread Patrice. Upma was good but bread Patrice was just soaked in oil and could not be consumed. Worst quality of food.

    Travel Month: Jun 2019

    Room: Classic (2X)

    Hotel O Bright Plaza has replied on Fri Jun 14 08:03:19 IST 2019

    We are sorry for the trouble. We've marked a note for the experience you had with us and we will put in our best efforts to enhance your experience with us. Wish you a great day ahead.

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