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You are booking hotel for more than 30 days

Review Of hotel natraj palace

Mall Road, Mussoorie | About a minute walk to The Mall Road

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    987 Ratings, 547 Reviews

    excellent
    21%
    very good
    23%
    average
    22%
    poor
    13%
    bad
    21%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 1
    • 3
    • 3
    • 4
    • 2
    • 1
    • 1
    • 5
    • 2

    Rating Categories

    • Location2.9
    • Cleanliness3.1
    • Room3.3
    • Value For Money3.4
    • Facilities3.2
    • Hospitality3.7
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    Reviews Summary

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    The property has several notable concerns based on guest feedback. Many reviews highlight serious cleanliness issues with dirty bedsheets and bathrooms, poor ventilation, and unpleasant odors throughout. Access to the property is described as challenging due to its steep location, which can be difficult for travelers with luggage or elderly guests. While some praised the polite staff and decent food quality, overall experiences seem overshadowed by the lack of hygiene and maintenance.

    Sort by:

    Positive first
    3.0

    Average Stay

    akshat k.

    3

    Travel Month: Jul 2025

    Room: Non Valley View Room

    2.0

    Bad location

    alwin a.solo

    Not recommended. Have to walk down the hill. Return uphill also terrible. Rooms not up to the mark.

    Travel Month: Jul 2025

    Room: Valley View Room

    1.0

    Terrible Stay

    karan t.group

    very bad experience, zero cleanness, very unhygienic, dirty blanket, rooms are dirty

    Travel Month: Jul 2025

    Room: Non Valley View Room

    • user photos
    2.0

    Poor Stay

    aahil k.family with 3 kids

    Thanx

    Travel Month: Jul 2025

    Room: Non Valley View Room

    2.0

    budget friendly

    alam.family with 1 kid

    room to bahut sasta tha hotel bahut sasta tha theek tha budget friendly tha lekin service jyada acchi nahin Thi usmein Jo kah rahe the dikhaya Gaya photo mein video mein aisa kuchh nahin tha room mein TV bhi nahin the साफ-सुफराई bhi theek nahin thi Baki room service bhi theek nahin Thi

    Travel Month: Jul 2025

    Room: Non Valley View Room

    1.0

    Terrible Stay

    pankaj.

    Hotel is situated in very deep side of Mall Road .. No cleaning , very bad room and toilets, staff is not cooperative, Room was full of bad smell , .. Don’t recommend such hotel to any one

    Travel Month: Jun 2025

    Room: Non Valley View Room

    4.0

    Overall nice experience to stay and good rooms and clean also

    shubham s.couple

    Nice to stay but challenging way to enter but i will recommend it to stay if you are couple or friends

    Travel Month: May 2025

    Room: Non Valley View Room

    1.0

    Terrible Stay

    ajay k.solo

    Too much smell in the room. blankets and bed sheet was too much dirty. i did not stay and returned back. money lost as booking was non refundable. then booked another hotel for stay

    Travel Month: May 2025

    Room: Valley View Room

    4.0

    Good Stay

    shakti s.

    Food was awesome, host was welcoming.

    Travel Month: May 2025 (3-Night Stay)

    Room: Non Valley View Room

    2.0

    poor experience

    shailendra t.family with 2 kids

    staff behaviour is very rude and room is very dirty blenket and bed very smellly and washroom is very dirty and not avaiable hand wash in washroom

    Travel Month: May 2025

    Room: Non Valley View Room

    1.0

    Bahut bekar location hai hotel ki

    deepak k.family

    Is hotel ko apni site se hata do bahut ghatiya or galat location par hotel h Koi book na kare is hotel ko

    Travel Month: May 2025

    Room: Non Valley View Room

    2.0

    Ba

    bhati b.family with 1 kid

    The rooms were dirty, there was no cleaning, the sheets were dirty, and the electric TV and other things were not working.

    Travel Month: Apr 2025

    Room: Valley View Room

    1.0

    Terrible Stay

    somya k.couple

    very unhygienic dirty bedsheets pillows bathroom room everything.this makes my one night stay out there was disasterours 😡

    Travel Month: Apr 2025

    Room: Valley View Room

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    sunil.family with 1 kid

    As a tourist I will not recommend any other tourist to book this hotel because the room and the blanket was smelling very bad. The hotel was situated at a very downstream from main road of the mall road, as I was carrying 2 trolley bag I can't carry my bag from hotle to main mall road. But one good was about the hotel was all staff were very polite

    Travel Month: Apr 2025

    Room: Valley View Room

    3.0

    At such price it is good.

    saurabh t.couple

    The hotel is good just need renovation like door handle and lock apart from that everything is fine and it is masuri so you have to came up and down a little bit more.

    Travel Month: Apr 2025

    Room: Valley View Room

    2.0

    Poor Stay

    shiv s.

    The room was...a room. It had a bed, which was functional, and a bathroom that, while small, did its job. The walls were thin; I could hear every conversation in the hallway and the room next door. The breakfast was basic, and the coffee tasted burnt. Overall, it was just okay, nothing special, but technically met the bare minimum.

    Travel Month: Apr 2025

    Room: Non Valley View Room

    1.0

    Terrible Stay

    amit g.group

    waste of money no cleaning service no tv no box ,very dirty room with dust around,blanket was so dull, no fragrance in room only cigarate smell coming out, and people around you also smoke , True be honest but this is not for family couple this is only for one coming with boys but one who drink and smoke not for all... staff behaviour was worst ...

    Travel Month: Apr 2025

    Room: Non Valley View Room

    • user photos
    • user photos
    1.0

    Terrible Stay

    manan p.family

    the property is very deep in valley. not accessible. they should transparently tell that its not easily reachable

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Non Valley View Room

    2.0

    Poor Stay

    priyansh.

    The room was not up to the mark and room facilities were not good, the bedsheets and pillow were not clean and the mattress also. No towels and other facilities were provided, no hot water to take a bath.

    Travel Month: Mar 2025

    Room: Non Valley View Room

    4.0

    Good Stay

    ajeet k.

    A cheap place to stay near mall road, mussoorie offering good food

    Travel Month: Mar 2025

    Room: Non Valley View Room

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