Property is good. nice and very clean. staff is very polite and good. However, the location given on MMT is misleading. hotel is far from Mall road and on MMT it says within walking distance from Mall road. which is not true at all. we had to hire a scooty with extra cost per scooty. . gave this s information to the hotel staff so that it can be updated. you also need to tell the hotel staff in advance for food arrangement as they make everything fresh.. food was amazing. pahadi raita is a must. .. loved it. ....view from the hotel is mesmerizing...
Checkmate | Suites and Apartments
Dear Ms. Kalpana Vyas,
Greetings from Checkmate, Mussoorie.
Thank you so much for taking the time to share your detailed feedback. We’re truly delighted to hear that you found the property clean, the staff polite, and the food—especially the pahadi raita—to your liking. Your kind words mean a lot to us and will certainly be shared with the team.
We sincerely apologize for the inconvenience caused by the location details on MMT. We understand how important accurate information is when planning a trip, and we’ve already taken note of your feedback. Our team is working to ensure this gets updated so that future guests have a clear understanding of the hotel's location.
We also appreciate your suggestion about food arrangements. As you rightly mentioned, we prepare everything fresh to ensure quality and taste, and informing us in advance definitely helps us serve you better.
Thank you once again for your valuable feedback. We’re so glad you enjoyed the mesmerizing view and had a memorable stay. We hope to welcome you back soon for another wonderful experience!
Warm regards,
Sidharth Sharma
Checkmate, Mussoorie.