My recent stay at your property was quite a disappointing experience, the property is new, the rooms are well-designed, and the view from the room was pleasant and enjoyable. These aspects made a great first impression.
However, there were a few concerning issues that impacted the overall experience. Most notably, the manager on duty was not polite or professional in handling a guest-related concern. Instead of addressing the issue calmly, the manager responded by threatening to fire staff members over a communication lapse, which created an uncomfortable and tense environment. There was a clear unwillingness to listen or understand the situation from the guest's perspective.
Additionally, towels were not provided in the room, which is a basic necessity and should be consistently ensured for all guests.
I hope this feedback is taken constructively, and steps are taken to improve guest relations, staff communication, and attention to room amenities.