I am writing to express my deep disappointment with my recent stay at your hotel, which was advertised as a 4-star property. Unfortunately, my experience did not reflect even a 2-star standard.
Despite booking a City View King Size Bed room, I was provided with a room that had two small twin beds. I was informed at check-in that king-size beds are not available on the city view side—this was never mentioned during the booking process and feels misleading.
The room was very small, lacked proper ventilation, and had a persistent unpleasant smell. Most concerning was a centipede crawling on my leg while I was sitting on the bed—this is entirely unacceptable and raises serious questions about cleanliness and hygiene standards.
This experience was far below expectations, and I believe the hotel’s rating needs to be re-evaluated to prevent future guests from having a similarly disappointing stay.