Guests have expressed serious concerns about their experiences at this property. Many reported issues with cleanliness, including rooms with foul odors and unkempt bathrooms. The staff, although sometimes friendly, received criticism for rudeness and unprofessional behavior. While the location near Karol Bagh and the metro station is praised, comments on the overall value for money were negative, highlighting high prices for inadequate service and facilities. Some guests did enjoy the rooftop restaurant and noted quick responses from certain staff members.