The property boasts a convenient location, making it easy to access both the station and Mata Vaishno Devi. Guests appreciate the helpfulness of the manager and the good service from housekeeping. However, many reviews highlight issues with cleanliness, including dirty rooms and stinky linens that aren't changed regularly. Some rooms have AC problems, and the room service is lacking, with rude staff behavior reported. Overall, while the location is a plus, the comfort and service leave much to be desired.