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Agartala, Agartala | 1.2 km drive to Maharaja Bir Bikram Airport (IXA)
107 Ratings, 34 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the property's convenient location near the airport and some note the good food quality and friendly staff. However, reviews highlight issues with cleanliness, such as dirty rooms and stained bedding. The service level is often critiqued as unprofessional, with mentions of slow response times and lack of basic amenities. Overall, experiences vary widely among guests.
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Average Stay
Need to improve the food quality and also the room should be clean. Other Services Are good. Also Need a Parking Space for Car and Bikes.
Room: Executive queen premium
Good Stay
my overall experience was good......... but the staff should be more professional. good for familys
Room: Executive twins room
Excellent Stay
great and wonderful hotel food quality best clean and best hotel ambience hotel room and food wonderful
Room: Executive twins room
Excellent Stay
Awesome stay , nice ambience and comfort stay
Room: Executive queen
Average Stay
“The room was just average, with a wet floor and dirty bedsheet, which made the stay uncomfortable. Basic cleanliness was lacking. Not worth the price — needs better maintenance and hygiene for guests to feel welcome.”
Room: Executive queen
Excellent Stay
It was a good experience the food was so good
Room: Executive queen
Average Stay
The outdoor decoration was good but the room was not properly cleaned, and the hospitality felt like any local property, The staff's behaviour was not so professional although according to the price all the facilities were okay.
Room: Executive queen
Terrible Stay
soloRoom was dirty, no room service dirty bed sheet, no soap provided in washrooms, i never seen such type of room and hotel staff service with paying so much price.
Room: Executive queen
Very bad experience, misbehavior with ladies, never recommend
coupleBed sheets & blanket quality is very poor, didn’t expected this from grand zuri, blanket & bed sheets are not washed at all
Room: Executive queen
Hotel Grand Zuri (5 minutes from Airport) has replied on Tue Dec 03 17:10:37 IST 2024
Dear Mr Sumit Kumar Deb"We deeply apologize for the negative experience you had during your stay. We take such matters seriously and will investigate the concerns regarding behavior and cleanliness. Please know that this is not the standard we strive for, and we are committed to making improvements. Your feedback is important to us, and we truly appreciate you bringing these issues to our attention"
Poor Stay
Room service not up to the mark. Room key problem. I am waiting outside the room for long time key not found.
Room: Executive queen
Hotel Grand Zuri (5 minutes from Airport) has replied on Sat Nov 23 17:41:32 IST 2024
Dear Mr Sajadul Haque, Thank you for sharing your feedback. We're sorry to hear that your stay did not meet expectations. We take your concerns seriously and will work to improve the areas you mentioned. We hope to have the opportunity to provide you with a better experience in the future.
very bad experience 😔
to much darty room & poor service. no one change bedsheet and blankets naver come to this hotel 🏨
Room: Executive twins room
Hotel Grand Zuri (5 minutes from Airport) has replied on Sat Nov 23 17:42:20 IST 2024
Dear Mr Mansoor Ulhaq,We’re truly sorry to hear about your disappointing experience. Please accept our sincerest apologies for not meeting your expectations. Your feedback is important to us, and we will address the issues you've raised to improve for future guests. We hope you'll consider giving us another chance to provide you with a much better stay.
Terrible Stay
soloThe service is terribly poor. The staff is grossly untrained and non professional. However, it iseema to be a newly constructed property, thetefore clean. Location is nearby to airport but away from the main city.
Room: Executive twins room
Hotel Grand Zuri (5 minutes from Airport) has replied on Wed Oct 09 14:02:52 IST 2024
Dear Mr. Subhash Dudale, Thank you for your feedback. We're glad you found the property clean and appreciate the convenient location near the airport. We apologize for the poor service and will work on improving staff training. Your input is valuable to us, and we hope for a better experience in the future.
Terrible Stay
The experience was terrible. Hotel ambiance was not good and food was not good. Most disappointing thing was the hygiene. Bed sheet pillow covers were used and the blacket was smelly. So totally a horrifying experience it was.
Room: Executive twins room
Hotel Grand Zuri (5 minutes from Airport) has replied on Sat Sep 21 17:27:32 IST 2024
Dear Munna Dey, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we’re sorry we fell short. Your comments will help us address these concerns and improve our services. We hope to have the opportunity to welcome you back for a much better experience.Dear Guest,
Good Stay
All is good, but badsheet not clean,
Room: Executive twins room
Hotel Grand Zuri (5 minutes from Airport) has replied on Mon Aug 12 17:27:33 IST 2024
Dear Mr pritam bardhan, Thank you for choosing to stay with us and for sharing your valuable feedback. It was indeed a pleasure to host you. We understand that there were areas where we fell short but we really appreciate your patience and understanding. We look forward to having you back soon.
Terrible Stay
Service is very poor. After being paid for complementary breakfast, still they tried to charge me for breakfast. And breakfast is terrible. I will not suggest anyone to get this hotel as some unwanted activities could be seen. Worst hotel in agartala.
Room: Executive twins room
Hotel Grand Zuri (5 minutes from Airport) has replied on Mon Aug 05 16:41:20 IST 2024
Dear Mr Govind , We appreciate your efforts to communicate your suggestions through writing a review; however it seems you were not satisfied with some of our services. We will surely take your suggestions into consideration for better services in future and will seek to serve you again in a more comfortable environment.
Room review.
Good comfortable. Staff was polite to us. But the bed sheets are not as clean and there were mosquitoes in the room
Room: Executive twins room
Hotel Grand Zuri (5 minutes from Airport) has replied on Wed Jul 24 16:45:41 IST 2024
Dear Mr James Debbarma, Thank you so much for the feedback & ratings, We will put in our efforts to provide consistent service to your future visits.
Manager's behaviour and service of the hotel was bad.
The manager's behaviour was too rude. And doesn't provide the complimentary water bottle. . . . .
Room: Executive twins room
Hotel Grand Zuri (5 minutes from Airport) has replied on Wed Jul 24 16:46:08 IST 2024
Dear Mr Subhasish De, Thank you for your review. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made.
Terrible Stay
soloVery Poor quality room without any amenity,with sealing in wall and bathroom, Food was supplied from outside which was also very bad.
Room: Executive queen premium
Hotel Grand Zuri (5 minutes from Airport) has replied on Thu May 30 17:59:32 IST 2024
Dear Mr Arun Pandey, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better..I hope you visit again and give us a chance for improvement.
Poor Stay
No towels provided, no handwash, no soap. The bedsheets were stained. The blankets had no cover. The charge for a 3* for a price of 1. The smelly rooms were too much to handle. I had to leave the hotel in 15 mins.
Room: Executive twins room
Hotel Grand Zuri (5 minutes from Airport) has replied on Mon Apr 08 17:11:37 IST 2024
Dear Mr Joy Biswas, I'm Extremely sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better.I hope you visit again and give us a chance for improvement.
Excellent Stay
Nyc bihavar and bathroom are so clean room also clean service also good worth of money. Nyc to stay
Room: Executive twins room
Hotel Grand Zuri (5 minutes from Airport) has replied on Mon Feb 19 16:48:50 IST 2024
Dear Mr Sanjoy Debnath,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
Krishna Nagar
Jay Nagar
Dhaleswar
Dhaleswar
Agartala
Agartala
Agartala
79 Tilla
Jay Nagar
Agartala
Dhaleswar
Agartala
Dhaleswar
Jay Nagar
Agartala
Dhaleswar
Agartala
Agartala
Krishna Nagar
79 Tilla
Milanchakra
