The property enjoys a prime location near the railway station and RTC bus complex, making it convenient for travelers. However, many guests have expressed concerns about cleanliness, poor maintenance, and inadequate staff behavior. Issues such as cockroaches, unclean bathrooms, bad food quality, and delayed room service have been frequently noted. While the ambiance has potential, the lack of basic amenities and unfriendly staff tarnish the experience. Room sizes are often criticized as being small and not as advertised.