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Review Of Hotel Diplomat

New Market Area, Kolkata | 1.2 km drive to Esplanade Metro, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.6
    Average

    56 Ratings

    excellent
    9%
    very good
    23%
    average
    18%
    poor
    20%
    bad
    30%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 1
    • 1
    • 2
    • 5
    • 1
    • 1
    • 1
    • 1

    Rating Categories

    • Location4.1
    • Cleanliness2.7
    • Room2.6
    • Value For Money3.3
    • Food2.2
    • Facilities2.4
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    This property has a great location, close to New Market and various restaurants, which guests appreciate. While some mention decent service and general cleanliness, many reviews highlight issues like small, unkempt rooms, poor maintenance, and lack of basic amenities. Although it suits budget travelers, the overall sentiment leans towards dissatisfaction, particularly regarding staff behavior and cleanliness.

    5.0

    Nice hotel

    sesadri k.business

    Good service little small rooms

    Travel Month: Nov 2021

    Room: Standard Non A/C Room

    1.0

    Terrible Stay

    pankaj.

    Worst hotel ever lived in my life time.

    Travel Month: Jul 2018

    Room: Standard A/C Room

    1.0

    Never suggest

    rantu t.

    No restaurants, small corridors, small room, dirty sheets, dirty blankets, dirty towel, rude manager, no room service. Never suggest.

    Travel Month: Jul 2018

    Room: Standard A/C Room

    2.0

    Suitable location, easy to find.

    aribam n.family

    This hotel is easy to find, suitably located at Sudder Street. The rooms are really small, bathroom is very small too, no soap is provided. Staff is uncooperative. Staff lacks hospitality. The good things about this hotel is its location, cheapness and affinity to places like Fort William, Raj Bhawan etc.

    Travel Month: Sep 2017

    Room: Standard Non A/C Room

    5.0

    Worst hotel, l have ever stayed

    santosh s.group

    Location OK but worst hotel, cleanliness very bad. Smelling like not yet cleaned for past 2 years. Zero ventilation. . Delete such Makemytrip hotels. Really bakwass.

    Travel Month: Aug 2017

    Room: Standard Non A/C Room

    1.0

    Very. Bad hotel and people

    ravi d.solo

    I was travelling single and wanted to book hotel close to market but though the location was OK but hotel and management were very bad. I didn't expect this for the money I paid I even complained make my trip but there was no response for long time. It really pathetic Experience I wouldn't suggest anyone to visit or check-in this hotel

    Travel Month: Jun 2017

    Room: Standard Non Ac

    1.0

    No cleanliness, service & infrastructure

    bijendra m.couple

    Not happy with MMT this time, I reached Kolkata at 8 am and called hotel guy, he told me your room is confirmed, when we reached the hotel diplomat at around 11. 30 they told that AC room is not available you'll have to adjust in a non AC room, we however booked standard AC room only, I called MMT cust care twice after that the hotel person adjusted us in a nearby hotel namely hotel palace the room was AC but in cleanliness, service, infrastructure I'll give zero rating. We anyhow passed the night.

    Travel Month: Jul 2017

    Room: Standard A/C Room

    1.0

    Worst service

    bhargob b.family

    The hotel has given fake pictures in the net and the actual picture of the hotel is worst, please go and see once I have to pay extra 700 to change my room to AC really waste of money please, don't book this hotel. The service provided by them is also poor.

    Travel Month: Jul 2017

    Room: Standard Non A/C Room

    1.0

    Worse hotel I stayed in

    deepika n.group

    Very worse hotel in the whole sadar street, better to go there and book hotel by yourself rather than book this one online, they didn't even give any Chadar, no toilet accessories not even towel or soap nothing are available, no water is there to drink. Very poor service and very rude staff. I personally suggest to everyone that please don't ever go there.

    Travel Month: Jul 2017

    Room: Standard Non A/C Room

    2.0

    Near by shopping area, hotels

    sudhakaran.group

    Near by shopping area, hotels and metro station. Rooms are dirty and smelly .. Toilet not clean .. Shower doesn't have enough power should be improved. Staff are helpful .. Altogether good area to stay for one day ..

    Travel Month: Jun 2017

    Room: Standard Non Ac

    2.0

    Near to new market

    nandita t.group

    Very clumsy. Unable to sleep at night as there was very loud noise. The room has no windows which create suffocation. Well the only benefit is it is near to new market. In 800 rupees what more will you get in Kolkata.

    Travel Month: Jun 2017

    Room: Standard Non Ac

    3.0

    Good location

    s m.couple

    We stayed but hotel is old and shabby though in a very good location for shoppers. New market is the great attraction for us and our stay served it very well. First they gave us very old room with bed smell but after requesting they provided us a good room next day.

    Travel Month: May 2017 (4-Night Stay)

    Room: Standard Ac.

    3.0

    The rooms aren't that good

    abhishek.solo

    Decent rooms, great location. Right in the heart of the city. A great place to stay for single travellers. Its proximity to park street and other markets makes it ideal for short stays. Goes easy on the pocket.

    Travel Month: Mar 2017

    Room: Standard Non Ac

    1.0

    Very poor, no value for money

    abdul r.solo

    Rooms are shabby, what they show in pics is not real. Not suggested for stay. Rooms are very congested, small, wash room window do not have panes, instead covered with cloth. Not suitable for family. Service is not up to mark. No Mobile network inside rooms.

    Travel Month: Mar 2017

    Room: Standard Non Ac

    4.0

    Nice ambience and great place to stay

    vijay. m.solo

    Nice ambience and situated in a great location and worth the price. If you looking for a cheap hotel and yet good one, this is a good choice. Basic facilities but neat and clean and a great option for the business traveler. Can surely give it a try the next time.

    Travel Month: Feb 2017

    Room: Standard Non Ac

    2.0

    Not recommended

    tanmay d.solo

    Hotel is located near New Market area, hence very noisy and congested place. Rooms were very small, untidy. Didn't provide any towel. Rooms smelled like alcohol. Room service was not good. I would never recommend this hotel to anyone.

    Travel Month: Jan 2017

    Room: Standard Non Ac

    5.0

    Nice ambience & good facility

    parameswar g.solo

    Nice ambience and situated in a location where everything is available, also the facility is really good. If you are looking for a hotel which is cheap yet you want good location then I will suggest to stay here.

    Travel Month: Aug 2016

    Room: Standard Non Ac

    1.0

    Hotel is in terrible condition

    giorgi p.solo

    Hotel is in terrible condition. Hot water not available, shower damaged, dirty room, no tower, dirty bed, mouse in room, no foreign channels in TV. Only location was good but at that price I could get better hotel in same location.

    Travel Month: Dec 2016

    Room: Standard Non Ac

    4.0

    Real value of Money

    debaprasad b.group

    Its situated in prime location, walkable distance from Esplanade. Shopping Centre New Market is hardly away from the hotel. It's worth of money paid. Very soft bed, clean washroom, big size TV. Room Service is prompt and economical.

    Travel Month: Nov 2016

    Room: Standard Non Ac

    3.0

    Best location

    dayananda m.solo

    Location is fantastic, anyone can cover whole Kolkata from here because it is near to park street. The staff was friendly in service. The room allotted to me was good and it was well maintained with all required amenities in working condition. I did not eat food at this hotel. There were no activities happening in this hotel. Good for one to two night stay

    Travel Month: Nov 2016

    Room: Standard Non Ac

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