The property is centrally located in Civil Lines, making it easily accessible. Guests appreciated the food quality and the accommodating staff. However, several reviews flagged issues like small and unclean rooms, poor hygiene, delayed service, and maintenance problems like leaking bathrooms. Despite the ambiance being rated positively, many felt the amenities were lacking and that it functioned more as a banquet space than a comfortable stay. Cleanliness and prompt service seem to be significant pain points.