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Review Of Hotel City Palace

Sector 45, Chandigarh | 2.9 km drive to Sector 35 Market

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    393 Ratings, 186 Reviews

    excellent
    20%
    very good
    22%
    average
    18%
    poor
    16%
    bad
    25%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 2
    • 4
    • 1
    • 2
    • 5
    • 1
    • 2

    Rating Categories

    • Location3.1
    • Cleanliness3.2
    • Room3.4
    • Value For Money3.5
    • Food3.4
    • Security4.7
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests have expressed significant dissatisfaction with the property, mentioning dirty and smelly rooms, broken fixtures, and poor cleanliness standards. Many found the staff rude and unresponsive. The location has been described as inconvenient and noisy, with insufficient ventilation in rooms. While some appreciated the staff's helpfulness, overall experiences pointed to major shortcomings in hygiene and maintenance, leading to a generally negative impression.

    Sort by:

    Positive first
    1.0

    pathetic

    vaibhav.couple

    pathetic rooms, moldy rooms, weird smells, dirty everything . please don't visi pathetic rooms, moldy rooms, weird smells, dirty everything . please don't visit

    Travel Month: Oct 2025

    Room: Semi Deluxe Non AC Room

    2.0

    Poor Stay

    shivansh b.solo

    The hotel room was stinking there was no soap and location was awful

    Travel Month: Aug 2025

    Room: Semi Deluxe Non AC Room with fully vaccinated

    1.0

    Terrible Stay

    akash.

    Room was too much smelly and dirty. There’s no clean bed sheet and clean washroom. Toilet seat was also broken and blanket was also torn. Then i decided to find another place

    Travel Month: Aug 2025

    Room: Semi Deluxe Non AC Room with fully vaccinated

    1.0

    Terrible Stay

    samriti s.family

    It was very dirty and smelly room. Very rude staff. Dirty location.. Suggest do not visit this property It was a very dirty and smelly room. Very rude staff Dirty location

    Travel Month: Jul 2025

    Room: Semi Deluxe Non AC Room with fully vaccinated

    1.0

    Terrible Stay

    Room walls stained, broken Ceiling Lights not working Broken Switches Dirty Towel & whole room smelled so bad Bathroom sink taps doesnt work No proper cleaniness

    Travel Month: Jul 2025

    Room: Semi Deluxe Non AC Room with fully vaccinated

    1.0

    Terrible Stay

    rahul m.couple

    extra charges liye hai or nyt ko brakeup bi nhi tha vry disputed am living tha room in morning

    Travel Month: Jun 2025

    Room: Semi Deluxe Non AC Room with fully vaccinated

    1.0

    Terrible Stay

    kaushal r.

    The property was not good and AC room not given even after selecting ac room in booking

    Travel Month: Jun 2025

    Room: Day Use Rooms(6 hours) between 10 am to 6 pm

    2.0

    Poor Stay

    gh m.family

    I would like to share some concerns regarding the room conditions. There was a cockroach in the room, and the electricity supply was not consistent—there were frequent power outages at different times of the day. Additionally, the room lacked proper ventilation, there was no water bottle provided, and there was no dustbin available. I hope these issues can be addressed to improve the overall guest experience. In a room lacking ventilation, a cockroach scurried about while the bathroom remained unclean. The electricity flickered off for half an hour, repeatedly interrupting the power supply.

    Travel Month: Jun 2025

    Room: Semi Deluxe Non AC Room with fully vaccinated

    2.0

    Poor Stay

    sandeep r.solo

    Room was not Clean on Check In. After some time basic Cleaning was done but still the room was very Average. Water was leaking from Washroom walls.

    Travel Month: May 2025

    Room: Semi Deluxe Non AC Room with fully vaccinated

    1.0

    bad ex

    pravesh j.solo

    staff is too much rude room cleaning also not good there is no electricity in washroom there is so many cockroaches in the room

    Travel Month: May 2025

    Room: Semi Deluxe Non AC Room with fully vaccinated

    1.0

    Terrible Stay

    navin s.

    No response with the attender No respect to anybody

    Travel Month: Apr 2025

    Room: Semi Deluxe Non AC Room with fully vaccinated

    1.0

    Terrible Stay

    arun s.family

    I had cancelled the booking before checking in due to shocking revelation of the hotel and the complaint has been given to the Management in writing and waiting for the refund and the reply from them. Telephonical complaints have not brought result not money returned despite reminders

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Semi Deluxe Non AC Room with fully vaccinated

    2.0

    Poor Stay

    sanket n.

    The room provided was very small and cozy and there was no ventilation in room. Room shown in image was good but in reality it was not good. We had booked stay for 3 days but we check out after day 2.

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Semi Deluxe Non AC Room with fully vaccinated

    4.0

    Experience

    akshay s.solo

    offers a comfortable stay with clean rooms and friendly service, conveniently located near major attractions in [City]. While the decor might be a bit dated, the staff is very accommodating and the breakfast buffet has a good variety of options. Overall, a solid choice for a budget-friendly stay.

    Travel Month: Dec 2024

    Room: Semi Deluxe Non AC Room with fully vaccinated

    5.0

    About rooms

    vansul k.couple

    Clean and hygiene rooms, noiceless environment, only the problem is about parking dev smaj college is in front of hotel

    Travel Month: Oct 2024

    Room: Day Use Rooms(6 hours) between 10 am to 6 pm

    2.0

    Poor Stay

    loyalty-iconbusiness

    room not clean and have mosquito and very dirty wash room I don't like never go again this hotel me not stay in night because hotel not good and I pay for night but not stay

    Travel Month: Oct 2024

    Room: Semi Deluxe Non AC Room with fully vaccinated

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    sahil s.solo

    Good.

    Travel Month: Oct 2024

    Room: Semi Deluxe Non AC Room with fully vaccinated

    4.0

    Good Stay

    shivshakti k.business

    So-so single people or friends can stay but restaurant is not available.

    Travel Month: Oct 2024

    Room: Semi Deluxe Non AC Room with fully vaccinated

    3.0

    Very big congested area

    surendra s.loyalty-iconsolo

    Parking problem and room in big smiling 😷 parking area not clear auto riksha Park here and my car 2 scratch the door

    Travel Month: Oct 2024

    Room: Semi Deluxe Non AC Room with fully vaccinated

    1.0

    Terrible Stay

    loyalty-iconsolo

    Very bad rooms,. Not slept in the night, such horrible conditions. Location is also very bad

    Travel Month: Oct 2024

    Room: Semi Deluxe Non AC Room with fully vaccinated

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