The property has some serious issues like dirty rooms, unclean linens, and maintenance problems, including cockroaches, broken switches, and non-functional air conditioning. Guests struggled with a lack of language understanding from staff and faced inconveniences like no dedicated parking and limited food options. However, service staff were generally polite and supportive. The location is decent, being near a metro station and a few amenities, but overall experiences point to a need for significant improvements.