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We stayed at Apparatus Hotel, Mahabaleshwar for one night. The rooms were clean and spacious, and the property is quite large and beautifully maintained. However, there were frequent power breakdowns, and we had to call the hotel staff repeatedly to restart the generator, which was inconvenient. There was no automatic backup system in place.
Another drawback was the payment process — we had to pay immediately for every order, whether it was tea or food, instead of settling the bill during checkout. This made the experience feel more like a stay at a lodge. Additionally, hot water was not available 24/7; we had to request the manager each time we needed water for bathing.
On a positive note, the service was prompt and responsive. Overall, it was an average to good stay, but there is room for improvement in terms of amenities and guest convenience.
Hotel Apsara has replied on Thu Jun 19 16:29:39 IST 2025
Dear sir,
Thank you for taking time for reviewing us. We at Hotel Apsara are delighted to know that you had an enjoyable stay with us. Your feedback encourages us to strive harder towards our commitment to offering exceptional service. The rates keep changing as per season. And we are working on ways to accumulate restaurant bills to be settled at the time of check out, but a few guests have run away in the past without settling the outstanding bills and hence this system is in place for now. We eagerly look forward to your next visit and assure you to make your next stay more comfortable.
Warm Regards,
Team Apsara