definitely not a 5 star experience, no bell desk, no welcome drink, no porters to take luggage immeiately, slow service, no hand towels, only one towel in 2 persons, took 45 mins to supply more, daily affair to ask, no toiletaries as 5 star, ..etc. most discomorting, hot water issue....never got after a long day for all 3 days..and also didn't get on 2 mornings out of 3.. quite an nirritant as well as discomfort... washroom gets flooded after a shower!! room 307...!!location, premises , rooms etc are good, breakfast is good..however, overall a 3 star like experience