- A delayed check-in of over 7 hours, which caused significant inconvenience
- No toiletries were provided until repeatedly requested
- One room had no TV, and the water supply stopped midway through a shower
- Our request for two ground-floor rooms due to health reasons was not accommodated, despite availability
- No staff assistance was provided for carrying luggage
- One room was occupied by 10-12 people, causing disturbance and discomfort
- The rooms lacked basic amenities, including wardrobe, cable TV connection, chair, stool, kettle, intercom, and functioning door locks
- The toilet flush was defective in one of the rooms
- The hotel refused to provide accommodation for our driver, even when we offered to pay extra