Property location is around 900 meters away from Calangute beach, breakfast food items are very limited only 4 to 5 items including bread and puri, food was cold and only after rwquest it was heated back in oven. Tea was pathetic, even after request to serve again a strong tea, it was not done. We have taken breakfast package but it is a waste of money as we have to eate food at nearby outside restaurants which were much better. Suggesting not to include breakfast option while booking..Most of time, canteen was empty, very few guests were coming to eat.. In room also there is no beach side view, AC is not centralised so sometimes it gives good cooling and sometimes not cooling properly..Hot water was not coming properly..overall service quality needs to improve.
Oriva Sarala Crown has replied on Fri Jun 06 14:32:50 IST 2025
Thank you for your detailed feedback. We regret the inconvenience caused during your stay, especially with the breakfast quality, inconsistent AC performance, and hot water issues. Your observations have been noted and shared with the concerned team for immediate corrective action. Guest comfort remains our top priority.
The issue has now been resolved.