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Review Of FabHotel Heritage Ruby - Opp. Acropolis Mall

Name: FabHotel Heritage Ruby - Opp. Acropolis Mall
Address: EC-8, 903, Rajdanga Main Rd, Sector E, East Kolkata Twp, Kolkata, West Bengal 700107, East Kolkata Township, Kolkata, 700107, IN
Price range: FabHotel Heritage Ruby - Opp. Acropolis Mall Price starts at INR 1,442/Night
Rating: 3.8

East Kolkata Township, Kolkata | 4 minutes walk to Acropolis Mall

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User Rating & Reviews

everyone
couple
family
solo
business

3.8

Very Good

79 Ratings, 39 Reviews

excellent

43%

very good

23%

average

11%

poor

14%

bad

Last 10 Customer Ratings (Latest First)

Rating Categories

Location3.5
Cleanliness3.1
Food2.6
Value For Money2.9
Facilities2.8

We are using generative AI to show you summarised user review

Reviews Summary

This property is a hidden gem offering excellent value for money, with clean, cozy rooms and a warm, welcoming atmosphere. Guests rave about the supportive and polite staff, great food, and its prime location near Acropolis Mall and local eateries. The hospitality is top-notch, ensuring a comfortable stay. While some found the rooms a bit small, the overall experience is highly recommended for those seeking an affordable yet comfortable getaway.

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Positive first

1.0

worst experience and totally worth less stay what I paid for one day

sintu y.solo

everything was worst .I am really fadup with MMT also I trust you that's why I always booked my hotel through MMT but I am very disappointed from this hotel .they didn't proved essential amenities they give me only 1 small pieces of hand soap and torn towel I can't expect I book my 1 meal with breakfast.i got in lunch 1 pieces of small fish they called fish thali and in breakfast i pay for coffe and omlet extra they said it's not include in your meal plan room is very small even don't have luggage rack or selfs so I can keep my luggage I put on the floor there is no bucket and sleeper in bathroom I am giving 0 to overall and never come back in this hotel and I prefer now Goibibo is better they suggest.

Travel Month: Sep 2025

Room: Deluxe Room

1.0

Terrible Stay

dinesh k.

Rooms are too small and damp, it's totally different from what is shown in listening. Size of room is not even 100 sqft but on it is listed as 150 sqft. Not even a chair and table provided in the room. Smart TV doesn't work properly bcoz of poor internet/wifi speed. Very small bathroom. In complementary breakfast only two pieces of bread toast was given without any tea or coffee. Staff behavior very unsatisfactory.

Travel Month: Aug 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Thu Sep 04 15:33:38 IST 2025

We sincerely apologize for the disappointing experience during your stay. The concerns you raised regarding the room size, dampness, bathroom condition, and lack of basic furniture are duly noted. We are equally concerned about the misleading information you mentioned and have escalated it to ensure accuracy on listings. Additionally, the issues with Wi-Fi connectivity, smart TV, and the limited breakfast provided do not reflect our standard services, and we regret the inconvenience caused. The behavior of staff reported by you has also been highlighted to the concerned team for strict corrective action. We truly appreciate your feedback and assure you that improvements are being worked upon.

4.0

Good Stay

debjit s.couple

The food was very delicious and room was decent . The service was little to be improved . Friendly and helpful staff . Rooms should be improved. The food was very delicious and room was decent . The service was little to be improved . Friendly and helpful staff. Rooms should be improved.

Travel Month: Jul 2025 (4-Night Stay)

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Wed Aug 06 19:50:17 IST 2025

Thank you for your feedback! We're happy you liked the food and staff. We'll surely work on improving rooms and service.

5.0

excellent stay

maya d.solo

very good service very nice view staaf very friendly and honest hotel bery clean and hygeine nice experience

Travel Month: Jul 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sun Aug 31 02:13:14 IST 2025

Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

1.0

Terrible Stay

bibin a.solo

unhygienic..flies everywhere...used bedsheets and pillow covers.. worst hotel ever..images and reality are entirely different

Travel Month: Jul 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Wed Aug 06 17:06:07 IST 2025

We regret the unpleasant experience you had during your stay. Your feedback regarding hygiene and room condition has been taken seriously and shared with the concerned team for immediate corrective measures.

2.0

Bad experience

md l.couple

Room was not clean. Bed SHEETS were not changed. Food was terrible. Ordered noodles for dinner. Had loose motions in the morning. Breakfast fast was served at 0840 AM. Water stopped in the morning.

Travel Month: Jun 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Wed Jun 25 17:07:01 IST 2025

We sincerely apologize for the discomfort and inconvenience you experienced during your stay. Cleanliness, food quality, and timely service are basic standards we aim to uphold, and we deeply regret falling short. Your concerns have been escalated to the property team for urgent corrective measures. *The issue has now been resolved.*

4.0

Good Stay

sutapa b.

The location is very very good. Food is very good and at reasonable prices. The behaviour of the hotel staff is good. Safe environment for ladies. We were in a hurry, so they packed our breakfast.

Travel Month: Jun 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Mon Jun 23 15:07:15 IST 2025

Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.

2.0

Poor Stay

jichendra.

The hotel didn't provide free water bottle each day. I have booked complimentary breakfast, but didn't get it. When asked the reception they denied it. Once i ordered lunch - veg thali - the food was horrible, stale paneer curry. Had to ask for ac remote which earlier they denied saying they will control the temperature. Why? it wasn't a centralized ac set -up. Am i supposed to call the reception each time to adjust the temperature. We were 2 guests, and yet they gave only 1 towel. The only thing in the favour is the location of the hotel.

Travel Month: Jun 2025 (3-Night Stay)

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Fri Jun 13 15:40:37 IST 2025

We’re truly sorry for the inconvenience you faced during your stay. This does not reflect the standard of service we aim to provide. Your concerns regarding breakfast, water, food quality, and in-room amenities have been noted and shared with the property for strict action and improvement. *The issue has been resolved now.*

5.0

beautiful service , the food is so delicious. it is situated just near the

group

staff's behaviour is fantastic, they are so nice,main road. communication is very good .staff's behaviour is fantastic, they are so nice,main road. communication is very good

Travel Month: May 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Mon Jun 02 14:02:19 IST 2025

Thank you so much for your kind words! We're delighted to hear that you found our staff's behavior fantastic and appreciated our convenient location and good communication. Your satisfaction means a lot to us, and we hope to welcome you again soon!

4.0

Good Stay

utpal d.solo

location is very good, food is nice, cleanliness ok , but location excellent, very near to public conveyance and lift is also available

Travel Month: Apr 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Wed May 14 16:30:34 IST 2025

Thank you for your valuable feedback. We're pleased to know you enjoyed the convenient location, easy access to public transport, and the availability of a lift. It's also great to hear you liked the food. We’ve noted your comments on cleanliness and will work on improving it further. Your insights help us enhance the guest experience, and we look forward to welcoming you again soon.

5.0

good stay

shymon d.couple

Excellent hotel. clean, food was good . the staff were very supportive and helping nature. location is too good as it's close to many food vendors and also Acropolis mall.

Travel Month: Apr 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sun Aug 31 02:13:21 IST 2025

Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

4.0

Good budget hote

abhishek k.family

For its budget range its a good hotel I would say. Clean rooms , clean bathroom , although both small (but its okay). In-room dining could have been better but better eating options are just outside the hotel.

Travel Month: Apr 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sun Aug 31 02:13:42 IST 2025

Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

5.0

review

ritika s.couple

Clean rooms, cooperative and kind staff , great location just near acropolis mall. Really a great deal

Travel Month: Apr 2025 (3-Night Stay)

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sat Apr 19 13:50:01 IST 2025

We are glad to have provided you with a pleasant experience. It is extremely inspiring for us to get to know from guests that they had a beautiful stay. Looking forward to hosting you soon again!

5.0

Excellent Stay

harsh k.solo

Home Away From Home Felt so comfortable and welcomed here. The staff made sure we had everything we needed. Clean rooms, fast Wi-Fi, and a cozy atmosphere. Will be recommending this to all my friends!

Travel Month: Apr 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sun Aug 31 02:14:01 IST 2025

Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

1.0

Worst Hotel in Kolkata- Never Go

nisha k.family

Staff are miserably unprofessional and a very unmaintained property. Photos do not belong to this property. The rooms are dirty and staff there are shady and not courteous. On non availability of rooms they shift you to another building all together. Not a safe place.

Travel Month: Feb 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sun Aug 31 02:15:43 IST 2025

Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.

5.0

Excellent

juhi s.solo

The room was spacious, spotless, and well-equipped with a comfortable bed,I had a fantastic stay. The hospitality was top-notch, and I felt welcomed from the moment I arrived.

Travel Month: Mar 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sun Aug 31 02:14:07 IST 2025

Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

5.0

Excellent

samiya r.solo

The room was spacious, spotless, and well-equipped with a comfortable bed,I had a fantastic stay. The hospitality was top-notch, and I felt welcomed from the moment I arrived.

Travel Month: Mar 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sun Aug 31 02:14:13 IST 2025

Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

5.0

Excellent Stay

abhishek a.business

A hidden gem! Good value for money, and I felt right at home during my stay. The rooms were very neat & clean.

Travel Month: Mar 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sun Aug 31 02:14:14 IST 2025

Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

5.0

Excellent Stay

business

Affordable and comfortable, this is the perfect hotel for a short visit. I was happy with my stay, overall great service!.

Travel Month: Mar 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Sat Apr 19 13:49:01 IST 2025

Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.

5.0

Excellent Stay

richa v.business

The hotel was a pleasant surprise—clean, comfortable, and offered great service. Highly recommended!

Travel Month: Mar 2025

Room: Deluxe Room

FabHotel Heritage Ruby - Opp. Acropolis Mall has replied on Fri Apr 18 17:21:20 IST 2025

We are glad to have provided you with a pleasant experience. It is extremely inspiring for us to get to know from guests that they had a beautiful stay. Looking forward to hosting you soon again!