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Bandra Kurla Complex, Mumbai | 2 minutes walk to British Consulate
223 Ratings, 92 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests appreciate the friendly and helpful staff, along with the proximity to the US Consulate, making it convenient for visa-related visits. However, many highlight major cleanliness issues, with reports of cockroaches, foul odors, and unkempt rooms. The lack of proper amenities and poor breakfast quality received frequent complaints. Overall, while service is noted positively, the property's upkeep and hygiene standards are concerning.
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Not Good for family stay. Did late check in. Locality was horrible but staff was good. Even my bike mirror was broken.
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Thu Oct 09 18:48:36 IST 2025
We sincerely apologize for the inconvenience faced during your stay. Your feedback regarding late check-in, unsuitable locality, and damage to your bike mirror is taken very seriously. We appreciate your note on our staff, and we have shared your observations with the property team to ensure better guest experience, proper handling of vehicles, and improved operational support. We value your input and hope to provide a safer, more comfortable, and satisfactory stay for our guests in the future.
Terrible Hotel
First the building looks like very old from outside without any display saying diamond express hotel and it is situated in very crowded street. Once we checked in, saw all the beddings were piled up in common area. After entering room, very hard foul smell was there in the room with cockroaches in every corner. We couldn’t stay for 10 mins also and we checked out. Don’t go for any fab hotels room. Ideally MakeMyTrip should reimburse the booking amount for hosting these kinds of hotels on their platform.
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Thu Oct 09 14:56:48 IST 2025
We sincerely apologize for the unpleasant experience you faced at the property. We regret the issues with the room’s hygiene, foul smell, and presence of cockroaches, as well as the building condition. Your feedback has been shared with the property team to ensure immediate corrective action and improved standards for future guests.
Poor Stay
commonly detail issues with poor cleanliness, such as dirty rooms and fungus, staff unhelpfulness, broken amenities like lifts or hot water, and disappointing food quality. Reviews also highlight poor room conditions like small bathrooms or a lack of ventilation, insufficient or non-existent WiFi, and general issues with ventilation and mobile signal. dirty rooms, dusty surfaces, stained sheets, or even bed bugs.
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Thu Oct 09 14:55:10 IST 2025
We sincerely apologize for the inconvenience caused due to issues with cleanliness, broken amenities, and room conditions during your stay. Your feedback has been shared with the property team to ensure immediate corrective action on hygiene, maintenance, and service quality.
Poor Stay
First when I reached the hotel I saw a government notice stuck on the door Regarding some removal of some things then I entered the room Finding the room not as per the description there after while sleeping I found many bugs Cockroaches various other insects roaming in the room the total experience was not good
Room: Premium Room
FabExpress Diamond - Nr. BKC has replied on Wed Sep 10 18:11:17 IST 2025
We sincerely regret the unpleasant experience you faced during your stay. The concerns regarding room condition, cleanliness, and presence of insects are very serious and not in line with our standards. Please be assured that these matters have been escalated to the property team for immediate corrective action. Guest comfort, hygiene, and safety remain our top priorities, and your feedback will help us improve for future guests.
Poor Stay
The rooms had a bad odour and even had cockroaches on bed and wardrobe. The breakfast quality was really bad as if it’s like a local dhaba. Not at all worth the money.
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Mon Sep 01 13:07:18 IST 2025
We’re truly sorry to hear about your experience. Cleanliness, hygiene, and quality food are essentials we take very seriously, and it’s disappointing to know we fell short during your stay. Your concerns regarding room odour, pest control, and breakfast quality have been noted and escalated to the concerned team for immediate action. We sincerely regret the inconvenience caused and are committed to ensuring such lapses do not repeat in the future.
no option for visa then only stay her
rooms are not rooms they are just beds where one or two person can sleep. pathetic ambiance, not at all what it should be as per photographs
Room: Deluxe Room
FabExpress Diamond - Nr. BKC
We regret to know that your experience did not meet expectations. Guest comfort is our top priority, and we sincerely apologize if the room size and ambiance did not align with what you expected from the photographs. Your feedback is valuable, and we are reviewing it with the concerned team to ensure better transparency and improvements in our listings.
Terrible Stay
Horrible ambiance Multiple faults in furniture and bathroom Horrible bed Gloomy, wet and dirty vibe Stained sheets No amenities or compliments Horrible hygiene
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Wed Aug 13 12:42:43 IST 2025
We’re sorry to hear about your unpleasant experience and apologise for the inconvenience caused. Your concerns regarding hygiene, room condition, and amenities have been noted and shared with the team for immediate improvement. We are committed to ensuring better upkeep and comfort for our guests in the future. The issue has now been resolved.
Terrible Stay
1)There were cocroaches in my room 2) A/C was not working. 3) No toothpaste 4) If light switched off A/C doesn't work
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Tue Aug 05 11:03:35 IST 2025
Thank you for bringing these issues to our attention. We sincerely apologize for the discomfort caused due to the room condition and lack of basic amenities. Your concerns have been shared with the property team, and necessary actions have been taken. The issues have now been resolved.
Good Stay with Helpful Staff
The hotel room is comfortable with clean washrooms. There are autos waiting in the morning for easy transportation.
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Wed Aug 06 11:42:14 IST 2025
Thank you for your kind feedback! We’re glad to hear that you found the room comfortable and the washrooms clean. It's also great to know that the availability of autos in the morning added to the convenience of your stay. We look forward to welcoming you again soon for another smooth and pleasant experience!
Poor Stay
Tv unable to change Chennails actually not working only play marsthi news Brake fast was tastless and due to comman kitchen preparing food were less than order very few options quantity was not sufficient too
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Thu Jul 24 14:06:58 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Poor Stay
hotel is not as shown in photos, poorly maintained, unknown people knocks on your door and ask for unknown person, safety hazard, very bad experience. location is near dumping ground, it's o near to US embassy that is only good thing about this hotel. hotel is not as shown in photos, poorly maintained, unknown people knocks on your door and ask for unknown person, safety hazard, very bad experience. location is near dumping ground, it's near to US embassy that is only good thing about this hotel.
Room: Deluxe Room
FabExpress Diamond - Nr. BKC
Thank you for sharing your feedback. We're truly sorry for the unpleasant experience you had. Your concerns regarding safety, maintenance, and misleading photos have been taken seriously and shared with the concerned team for immediate corrective action.
Average Experience
Not great ambience, service is good. only advantage is it is near US Consulate. Select this hotel only if there is no choice
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Thu Jul 24 14:06:57 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Excellent Stay
7% discount on whatt?
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Mon Aug 25 12:11:55 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
worst experience
Worst hotel that i have ever been to , no amenities , no hygiene . No water bottle in the room . Bed and pillow were smelly
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Thu Jul 24 14:06:55 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Avoid to stay here if you don't want to ruin your da
1.Security issues :- No Proper access & exit.Very fancy pics on MMT & google but actually it's horrible.This hotel is on 5th floor only and there is no branding. 2.Rooms :- Suffocating,Smelling.No phone or bell to connect with reception or restaurant 3.Poor Service :- I booked for complementary breakfast but despite of asking for it repeatedly,they were not even bothered to provide.No internal restaurant in the hotel. Please avoid this property in any case. Thanks
Room: Premium Room
FabExpress Diamond - Nr. BKC has replied on Thu Jul 24 14:06:49 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Room
Good thing: Only room service was good and room was clean. staff behaviour was also very nice. bad thing: 1) The included Breakfast was literally insufficient 2) toiletry kit only contain 2 medimix small size soap. 3) bathroom door lock was not proper . If it is temporarily locked then you have to use the key to open it . and lock fitting was not at proper place my finger got cought in between the locking knob and the door side once. 3) The room size is too small for a single occupant also. if you have only a hand bag that also you have to keep on the bed. next room didnot have a table also if you order food then you have to eat on bed or in hand ✋. 4) TV was not working means it was useless . 5 ) first day the pillow was smelling very bad but next day got changed.
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Thu Jul 24 14:06:45 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
pathetic rooms
pathetic rooms.water ,soaps were not provided.unclean bedsheet AC not working.food terrible . racing and working bed sheet not change a bed bugs
Room: Premium Room
FabExpress Diamond - Nr. BKC has replied on Thu Jul 24 14:06:43 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Comfortable Stay
It was a great experience with Fabexpress diamond at BKC. Staff were good. Room was neat and clean.
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Tue Jul 01 11:33:43 IST 2025
Thank you for your kind words! We’re glad to know you had a great experience at FabExpress Diamond, BKC. It’s wonderful to hear that you found the staff courteous and the room clean. We look forward to welcoming you again soon.
quality
breakfast should be improved. staff behaviour was good. location was also good. near by US visa counselor
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Thu Jul 24 14:06:40 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Stay was well
Decent rooms, responsive and helpful staff. The location of a good restaurant right beneath the hotel helped. Close location to US embassy was the biggest plus point.
Room: Deluxe Room
FabExpress Diamond - Nr. BKC has replied on Thu Jul 24 14:06:35 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
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