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Utrathiya, Zirakpur | 7.5 km drive to Chandigarh International Airport
109 Ratings, 34 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property has moments of promise with a central location that's perfect for exploring the city and friendly staff who are eager to help. Some guests found the rooms clean and comfortable, providing good value for budget stays. However, many faced serious cleanliness issues, including dirty linens and unhygienic bathrooms. Complaints about poor service, broken amenities, and misrepresented conditions cast a shadow over the overall experience, leaving several guests disappointed.
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Terrible Stay
room condition very bad toilet don't clean almirah don't close &bedsheet very darty service very bad actually I waist my money
Room: Deluxe Room
FabExpress Black Diamond has replied on Fri Jul 18 13:48:16 IST 2025
We’re truly sorry to hear about the inconvenience you faced during your stay. Cleanliness and guest comfort are top priorities for us, and your concerns regarding room hygiene, maintenance, and service have been taken seriously. We’ve addressed the issues with the property team and ensured corrective measures are in place to avoid recurrence. The highlighted concerns have now been resolved.
Average stay, avoid this
The location is average and the hotel is not maintained. Had cockroaches in the room. Need to climb 2 floors for the rooms.
Room: Premium Room
FabExpress Black Diamond has replied on Mon May 26 11:14:05 IST 2025
We sincerely regret the inconvenience caused during your stay. Your feedback regarding cleanliness and maintenance has been noted and shared with the concerned team for immediate action. We're working to improve the overall guest experience.
Excellent Stay
This hotel offers everything you need for a budget stay. The room was clean and had all the basic amenities like Wi-Fi and air conditioning. The staff were always available and eager to help. The location was central, making it easy to explore the city. Great value for money and an overall fantastic stay.
Room: Deluxe Room
FabExpress Black Diamond has replied on Tue Jul 22 12:24:01 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
Had an amazing stay at this budget hotel. The room was very clean and comfortable, and the staff were always friendly and attentive. The location was ideal for exploring the city’s sights and shopping areas. The hotel provided everything I needed at a great price. Excellent value for money!
Room: Deluxe Room
FabExpress Black Diamond has replied on Tue Jul 22 12:23:59 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Terrible Stay
Room was very dirty. There was too much smell of Urine. When I request to receptionist to provide other rooms, he denied. His behaviour wasn't good. Very poor service & condition of Property
Room: Deluxe Room|Premium Room
Excellent Stay
The hotel exceeded my expectations for the price. It's great for a short stay—quiet, comfortable, and affordable.
Room: Deluxe Room
FabExpress Black Diamond has replied on Tue Jul 22 12:23:56 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Terrible Stay
1) there was no space for ventilation in the room. 2) no amenities. 3) no house keeping, i was there for 3 days.
Room: Premium Room
FabExpress Black Diamond has replied on Tue Feb 18 18:17:10 IST 2025
"Thank you for sharing your feedback. We deeply apologize for the lack of ventilation, amenities, and housekeeping during your stay. This is not the experience we aim to provide, and we will address these issues with the team to ensure such shortcomings do not occur in the future. We truly value your feedback and hope to have the opportunity to provide a more comfortable stay next time"
Couldn’t even stay for 2 hours
Don’t book this hotel. Pictures showed are just not even close to the reality. Bedsheets were dirty and washroom is worse than any local guest house. Lot of better options available in this price range
Room: Deluxe Room
Terrible Stay
Hotel denied boarding, The hotel policy mentioned on MMT website is totally different at hotels premises. Hotel located in local area at 2nd floor no lift facilities
Room: Deluxe Room
Worst
Worst experience, no water in washrooms, rooms are not those which are shown in the pictures. Whole room was full of smell.
Room: Deluxe Room
FabExpress Black Diamond has replied on Tue Dec 17 15:25:17 IST 2024
We sincerely apologize for the issues you encountered during your stay. It's unfortunate that the room did not meet your expectations, and we deeply regret the discomfort caused by the lack of water and unpleasant odor. This feedback will be escalated to the concerned team to address the discrepancies in the room and improve the overall guest experience. We appreciate you sharing your experience with us, and we hope to have the opportunity to restore your faith in our services. Thank you for bringing this matter to our attention.
Average Stay
Room was not properly clean and not having good odor. Washroom amenities like hand wash, soap, moisturizer were not present at the time of checkin. Food was not available in the hotel we ordered from outside. Overall it was not a good experience.
Room: Premium Room
Worst and terrible
Hopeless rooms i am not stayed in black diamond i left the hotel same time don’t recommend this hotel ever
Room: Deluxe Room
FabExpress Black Diamond has replied on Fri Nov 08 17:06:41 IST 2024
We're truly sorry to hear about your experience. Your concerns are important to us, and we have forwarded them to the team for review. Please feel free to reach out if there’s anything we can do to assist further.
Bad
familyDisappointing Experience - Unhygienic Rooms and Washrooms *Rating:* 0 I recently visited this hotel with a group of school students, booking 13 rooms. Unfortunately, our experience was extremely disappointing. The rooms and washrooms were dirty, lacking basic cleanliness and hygiene standards. As a responsible educator, I expect a certain level of quality, especially when traveling with students.
Room: Deluxe Room
Good Stay
Hotel is on main road so i faced no difficulty in finding it and rooms are good clean with neat and clean washrooms hotel has a in- house restaurant for all meals wifi facilities are available i had an comfortable stay except i had to check out early in the morning and at that time there was no water in taps neither in washroom taps nor the wash basin.
Room: Deluxe Room
Terrible Stay
Terrible experience, room was dirty, bathroom was very unhygienic, taps were broken. Beds linen were dirty. Worst
Room: Deluxe Room
FabExpress Black Diamond has replied on Sat Jun 15 14:07:00 IST 2024
Hi Haseeb, thank you for sharing your feedback with us. We are truly sorry to hear about the issues you encountered during your stay. Your experience matters to us, and we would like to learn more to assist you better. Please feel free to provide additional details about your stay whenever you can. We are here to help. Best Regards, FabHotels
Excellent sta
soloHad an excellent stay and the staff is also cooperative. The amenities mentioned at the time of booking were all provided too.
Room: Deluxe Room
FabExpress Black Diamond has replied on Tue Jun 04 09:39:00 IST 2024
Hi Abhishek, we are delighted to hear about your exceptional stay and the positive feedback on our cooperative staff and amenities. Your satisfaction is our top priority, and we appreciate your support. Looking forward to hosting you again for another memorable experience! Best Regards, FabHotels
Worst hotel service
Staff are not behaving well with there guests i asked for continue the room but they are asking higher then price which i get from make my trip
Room: Deluxe Room
FabExpress Black Diamond has replied on Thu May 09 20:01:00 IST 2024
Hi Ankit, we apologize for any inconvenience caused by your experience. Your feedback is important to us, and we will address the issues with our staff to prevent recurrence. Best Regards, FabHotels
Poor Stay
The room was not proper by any means. No proper cleanliness. The blanket & bed sheet was pathetic. Tv was without a remote. Food options were very little. I had to order zomato for dinner during my stay.
Room: Deluxe Room
Terrible experience. Don't stay her
It was a really terrible experience, the staff and the owner is not at all cooperative. They are very rude and as i booked a room with complementary breakfast, he was showing rudeness as if he is taking too much burden while providing us food. We paid for it, we want service, but it was terrible and would not recommend anyone to stay here.
Room: Deluxe Room
FabExpress Black Diamond has replied on Sat Apr 20 21:29:00 IST 2024
Hi Sarthi, we apologize for any inconvenience caused. Rest assured, we will address the issues raised for a better experience.Best Regards,FabHotels
Good stat
soloIt was a good, quite, comfortable stay. Multiple food options nearby. Location of the hotel is also reachable
Room: Deluxe Room
FabExpress Black Diamond has replied on Sun Mar 24 20:06:01 IST 2024
Hi Ravinder, thank you for sharing your delightful stay experience! Your kind words about the location and dining options are valued. We will pass on your compliments to the team. For better deals and offers, book directly through FabHotels App. Best Regards, FabHotels
Chandigarh Road Zirakpur
Chandigarh Road Zirakpur
Nabha
Nabha
Chandigarh Rd
Chamian
Industrial Area Phase I
Dharampur Kasauli Road
Sector 17
Industrial Area
Sector 35
Industrial Area Phase I
Parwanoo
Parwanoo
Sector 65
Chandigarh Rd
Chandigarh Rd
Gazipur
Utrathiya
Lohgarh
Utrathiya
Nabha
Chandigarh Rd
Chandigarh Road Zirakpur
Zirakpur Panchkula Kalka Highway
Chandigarh Rd
Gazipur
Dhakoli
Sunny Enclave
Utrathiya
Zirakpur Panchkula Kalka Highway
Chandigarh Road Zirakpur
Utrathiya
Zirakpur Panchkula Kalka Highway
Chandigarh Rd
