Guests have echoed concerns about cramped rooms and disappointing service at this property. Many mention the unprofessional behavior of the staff, with reports of threatening encounters when issues were raised. Basic amenities were lacking, and cleanliness was an issue, leaving some feeling that they were misled by the property's images. Despite a great location near Mall Road, the overall experience has been deemed below average, often recommending travelers to reconsider their stay for a better option.