Overpriced, first of all location is in a small gully with no proper car parking space, no service provided, nobody was available on the property to cater to our needs, basic facility of water is also not available in room and there is nobody available at the property to ask also..while checking out also nobody was available we just left the keys and left..there are better stays with better price and better location in white town
Charme de Pondicherry by StayXP
Dear Priyanka, Thank you for taking the time to share your feedback. We would like to clarify a few points that may have caused inconvenience during your stay. A safe and convenient parking location across the street was shared with you prior to check-in. As this is an Airbnb-style property, our goal is to offer guests greater privacy and freedom rather than a traditional hotel experience with constant monitoring. That said, our on-ground staff is available daily from 9 AM to evening hours, and a security guard is stationed overnight to ensure safety. Additionally, two contact numbers were provided to assist you at any time during your stay. We’re sorry if this information wasn’t clear or if any expectations weren’t met, and we’re always striving to improve communication and guest satisfaction. Your feedback has been noted and will be used to further enhance our services. We hope you’ll consider staying with us again and give us an opportunity to provide a better experience. Warm regards, Team StayXP