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Review Of Blue Serene The Back water Resort
Guruvayur, Guruvayur | 12.4 km drive to Guruvayur Temple
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
207 Ratings, 83 Reviews
Last 10 Customer Ratings (Latest First)
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- 4
- 4
- 5
- 2
- 5
- 5
- 4
- 5
Reviews Summary
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Blue Serene Resort boasts a stunning location with lake views, providing a peaceful ambiance away from the hustle and bustle. Guests rave about the spacious rooms and excellent staff, ensuring a comfortable stay. The food receives high praise, particularly for its taste, making the dining experience enjoyable. Families appreciate the property's child-friendly amenities, including a play area and boating activities, adding to the overall fun. It's a perfect spot for quality time with loved ones!
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Positive first
4.0
Good Starting Sad Ending
kaushik p.family
Resort was excellent, food quality was also good. 1st night we did Guruvayur Temple visit and 2nd day we have taken a house boat trip. Trip was excellent, houseboat technicians Verghese & Verghese were very good and explained everything about the locality with a smiling face. But last night experience was not good -- sad period started. There was a continuous sound from above floor, immediately called reception but they said there are only 2 family in the hotel . But there was no change on sound it was a continuous sound of playing, possibly people were doing some rehearsal for Onam or there may be something else. Finally at the time of checkout I called somebody to help to checkout luggage’s but no one had came and lift was also stuck, all the way we had to carry our own luggage’s from staircase till cab. Actually in the reception everyone was busy with Onam related decorations. So be careful to visit during Onam time. That’s the reason it’s a sad ending.
Room: Deluxe Room with Garden View
5.0
Excellent Stay
anju e.family with 3 kids
The resort is situated near the Enamavu kayal. Plenty of space with lot of active aeas including swimming pool, games, house boat etc.. Well appreciable service. 🥰
Room: Deluxe Room with Garden View
3.0
Room Not Clean and Restroom has smoking smell
gogulanath s.family
Room is very good, but they Haven't cleaned it, and it has so many Hairs while we enter the room. No Pool is available, but they Lied that Pool is available when we called them to check amenities before booking. Restroom has Smoking smell, and we called the reception twice to sanitize but they came at night. We have a kid, and we couldn't able to take him inside the restroom until then. Room has power fluctuations and there was No Power for 5 times during the night, So No AC, No Fan. And on Check all above points on reception they provided boating as complementary.
Room: Deluxe Room with Garden View
5.0
Pleasant stay
family with 2 kids
Pleasant stay. Nice experience. Loved the place. Good ambience.really enjoyed a lot. Will plan for next stay.
Room: Deluxe Room with Garden View
4.0
Good Stay
dr b.family with 1 kid
we had booked a suite room, the bathroom door was not closing properly but attended to by hotel staff immediately, it was raining most of the time so kids couldn't use kids play area which was drenched. spa was under maintenance so not working, there was a/c problem no cooling for couple of hours got turned off spontaneously, the could have provided ceiling fan for the rooms food was ok breakfast buffet not great for pastry they have kept readymade cupcakes only
Room: Executive Suite With Balcony
Blue Serene The Back water Resort
Dear DR. Balakumar, Namaste Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We're glad our team could promptly address the bathroom door issue, but we regret the challenges you faced with the A/C and the lack of a ceiling fan. Your suggestion is well noted and will be considered seriously for future improvements. We understand your disappointment regarding the spa being under maintenance and the kids’ play area being unusable due to the weather. We're currently working on better weatherproofing options to minimize such disruptions. Regarding the breakfast buffet, especially the pastry selection, we appreciate your honest input. We will certainly review our offerings to enhance the overall dining experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. Warm regards, Aishwarya Rajan, Guest Service Manager, Blue Serene Resorts, Thrissur
5.0
Excellent Stay
arpita p.family
excellent stay! very nice clean spacious property. staffs are very polite with remarkable behaviour.very friendly. food was okay not bad.. breakfast was tasty. would surely recommend to everyone!.
Room: Premium Room with Lake View
Blue Serene The Back water Resort
Dear Arpita, Thank you for your kind words! We're glad you had an excellent stay and enjoyed the clean, spacious property and our friendly staff. Happy to hear you liked the breakfast! We appreciate your feedback on the food and will work to improve. Thank you for recommending us – we hope to welcome you again soon! Sincerely, Guest Service Manager, Blue Serene Resorts, Thrissur.
2.0
Very average experience
tony r.family with 1 kid
Was not terrible is the only good thing about it. Booked 2 rooms. Check in was delayed and one of the rooms cleaning was still going on when they gave the key. Food was inconsistent... Some were good. Spa services were not available at all. Swimming pool was good. Overall a very unremarkable experience.
Room: Premium Room with Lake View
Blue Serene The Back water Resort has replied on Sat May 24 12:39:34 IST 2025
Dear Guest, Greetings from Blue Serene The Back water Resort Thank you for sharing your valuable feedback with us. We regret to hear your experience with us. Hope you can treat it as an isolated incident and give us another opportunity to serve you better during your next visit. Looking forward to seeing you again. Warm Regards Blue Serene The Back water Resort
3.0
Average Stay
jawahaar m.family with 1 kid
Dining experience was below average. On the night of our stay, there was a seafood fest, so they asked to take buffet service. When we expressed our interest to try their regular menu, they told it will take more time for preparation. Morning at 6.30 when i asked milk for my toddler , they told the restaurant will open only at 8, there is no food till the
Room: Premium Room with Lake View|Deluxe Room with Garden View
Blue Serene The Back water Resort has replied on Mon May 05 17:00:46 IST 2025
Dear Guest , Warm Greetings from Blue Serene The Back water Resort Thank you for the feedback regarding your visit to Blue Serene The Back water Resort I deeply apologize for your stay experience and for not meeting some of your expectations during your visit. We have noted your comments and are reviewing the relevant processes. Please give us an opportunity to make amends. Should you accede to my request, and I will be happy to handle the arrangements personally. Warm Regards Blue Serene The Back water Resort-
5.0
Excellent Stay
dilip v.family with 1 kid
Blue serene resort has a good ambience and it is located at a peaceful place where there is no traffic or disturbances. We have experienced a nice stay with a blue serene resort, and especially their restaurant food's taste was awesome and breakfast was also too good. There is no puttu appam which we expected in the breakfast menu but it is not available on Sunday morning. Only disappointment. Will give 5 star for the stay and the food.
Room: Deluxe Room with Garden View
Blue Serene The Back water Resort has replied on Mon May 05 17:01:55 IST 2025
Dear Guest, Warm Greetings fromBlue Serene The Back water Resort Thank you for the feedback regarding your visit to Blue Serene The Back water Resort . I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, i will be happy to handle the arrangements personally. Warm Regards Blue Serene The Back water Resort
3.0
Average Stay
reshmi r.
Pool was not all clean. When the residents complained they cleaned it.
Room: Deluxe Room with Garden View
Blue Serene The Back water Resort has replied on Fri Feb 07 13:00:39 IST 2025
Dear Reshmi, Thank you for your feedback. We’re sorry to hear that the pool cleanliness did not meet your expectations during your stay. Your comments are valuable, and we will share them with the team to ensure improvements are made. Thank you for bringing this to our attention. BLUE SERENE RESORT AND TEAM
2.0
Poor Stay
deepak v.
Had terrible experience with this resort. On arrival at the resort we did not receive any formal introduction about the facilities available in this resort and not any welcome drink also. Everyday there will be no hot water available. We have to call the reception to raise the complain. Then only they will switch on hot water circulation pump and the heaters. Breakfast options were very limited and got hair strands in the dosa. Tea and coffe were kept in the thermal flask and all were cold. We had a 30 min complementary water sport in our booking through make my trip. Personals in the reception said it's only for pedal boats. All the slots were booked and we did not get the boat as it needs to be pre-booked once arrived at the hotel. These things were never informed to us on arrival at the resort. Water in the swimming pool was also not properly maintained. I seen lot of insects in the water which is not good for kids to play in the water. Pool for the kids section was made with tiles which had sharp edges and my kids foot got a cut while trying to swim. Only good part in this resort is rooms are very spacious and well built. All in all this resort is the most worst experience i ever had in my travel-ling life.
Room: Premium Room with Lake View
Blue Serene The Back water Resort has replied on Mon May 05 17:04:16 IST 2025
Dear Guest, Warm Greetings from Blue Serene The Back water Resort We are sorry for the issues faced by you. We are in the process of resolving the issues faced by you. Warm Regards Blue Serene The Back water Resort
5.0
Excellent location and neat room
rajasekar s.family
The resort location was perfect with a lake view and a very pleasant resort with a good atmosphere and food. Worth the money spent in this resort. The general manager was so friendly and welcoming. He made us feel like a valued guest from the moment we arrived.
Room: Premium Room with Lake View
Blue Serene The Back water Resort has replied on Sat Jan 11 13:28:39 IST 2025
Dear Rajasekar Srinivasan, Namaste! Thank you for your kind words! We’re thrilled you enjoyed the lake view, the peaceful atmosphere, and the food. It’s wonderful to hear that our General Manager made you feel welcomed and valued. We truly appreciate your feedback and are grateful for your recommendation. Thanks and regards, Blue Serene Resorts!
5.0
Week day escspe to blue serene
thindiyil v.family
Excellent property, good food, well behaved staff. Children and the whole family enjoyed the boat ride( house boat )
Room: Deluxe Room with Garden View
Blue Serene The Back water Resort has replied on Tue Dec 24 18:52:22 IST 2024
Dear Thindiyil V Rajan, Namaste! Thank you for sharing your wonderful experience at Blue Serene! We're thrilled to hear that you and your family had a relaxing weekday escape and enjoyed the boat ride along with the food and services. It's always a pleasure to know our guests had a memorable time. We look forward to welcoming you back for another great stay! Warm regards, Blue Serene Resorts
5.0
Best resort for family
nirmal k.family
We came for child b'day celebration and for guruvayur temple, hotel staffs madhu and vinod were very helpful and courteous in arranging transport and other services. Will visit again
Room: Premium Room with Lake View
Blue Serene The Back water Resort has replied on Sat Nov 23 15:53:38 IST 2024
Dear Nirmal, Greetings! We're thrilled you chose us for your family celebration and temple visit! Madhu and Vinod are delighted to have helped make your stay special. We look forward to welcoming you back again soon! Best regards, Team Blue Serene Resorts
3.0
Average Stay
dr r.
It was an average hotel away from guruvayoor temple almost 13km. The flexibility of the staff is moderate. Cleanliness was average. Not much in door games.
Room: Deluxe Room with Garden View
Blue Serene The Back water Resort has replied on Tue Nov 05 18:52:00 IST 2024
Dear Guest, Namaste! Thank you for your feedback. We appreciate your comments and apologize if the location was less convenient for you. We’re also working on improving cleanliness and staff flexibility. We’ll take your suggestion for more indoor games into account as we enhance our guest experience. We hope to welcome you again soon! Best regards, Blue Serene Resorts.
5.0
Family stay.
dilip k.family
Very spacious and comfortable rooms, quite well maintained, with courteous staffs as well. Very exciting location with the backwaters and the boating service offered. The ala carta breakfast in the morning was not something expected, but the food is good and the room service provided was excellent. Overall good experience
Room: Premium Room with Lake View
Blue Serene The Back water Resort has replied on Mon Oct 07 18:04:36 IST 2024
Dear Guest, Greetings! Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your family stay with us and found the rooms spacious and comfortable. It’s great to know that our team made a positive impression on you as well. We’re glad you enjoyed the location and the boating service, along with the quality of food and room service. Your feedback is invaluable. We hope to welcome you and your family back for another memorable experience soon! Warm regards, Blue Serene Resorts
4.0
Good Stay
ratheesh v.business
One day stay for a business meet. Food was excellent. The resort has lot of potential by adding more games. For kids and family less activities
Room: Premium Room
Blue Serene The Back water Resort has replied on Sat Aug 17 13:47:31 IST 2024
Dear Guest, Greetings from Blue Serene Resorts Thank you for your feedback! We're delighted to hear that you enjoyed the food during your stay. We appreciate your suggestions regarding adding more games and activities for kids and families. Your insights are valuable as we look to enhance our offerings and make our resort even more enjoyable for guests of all ages. We hope to have the opportunity to welcome you back and provide an even better experience in the future! With Warm Regards, Blue Serene Resorts
5.0
Great ambience and food
deepak v.family
Great location, awesome food, cordial staff and quality service. Swimming pool, kids play area and garden are good. Boat service also there.
Room: Premium Room
Blue Serene The Back water Resort has replied on Sat Aug 17 14:34:39 IST 2024
Dear Guest, Greetings from Blue Serene Resorts Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great location, awesome food, and cordial staff. It's fantastic to know that you made good use of the swimming pool, kids play area, and garden. We're also pleased that you appreciated the boat service. We look forward to welcoming you back for another enjoyable stay! With Warm Regards, Blue Serene Resorts
5.0
Good place to stay
manoj s.family
Very good location & good food, but cleanliness of restaurant not as per the standard. Service to be improved & amenities are fine.
Room: Premium Room
Blue Serene The Back water Resort has replied on Sat Aug 17 14:38:49 IST 2024
Dear Guest, Greetings from Blue Serene Resorts Thank you for your feedback. We're glad you liked the location and food. Your comments are valuable, and we will address the concern about the cleanliness to ensure a better experience for future guests. We appreciate your input and hope to have the chance to provide a more seamless stay on your next visit. With Warm Regards, Blue Serene Resorts
4.0
Experience
kothandaraman j.
business
businessLocation behind the hotel is awesome but little inside from the main but the room was good. Food also awesome
Room: Premium Room
Blue Serene The Back water Resort has replied on Sat Aug 17 13:44:29 IST 2024
Dear Guest, Greetings from Blue Serene Resorts Thank you for your feedback! We're glad to hear that you enjoyed the room and found the food to be awesome. We're also pleased that you appreciated the location, even though it's a bit far away from the main area. We look forward to welcoming you back and providing another great stay! With Warm Regards, Blue Serene Resorts
