I had a mixed experience during my recent stay. At the time of check-in, I was surprised to find that although I had booked a twin bed room, the front desk insisted it was a king bed booking. After I showed them my confirmation, they admitted there were no twin rooms available and requested me to stay in a king bed room instead. I understood the situation and agreed, though it was not what I had initially booked.
Unfortunately, I fell ill that night and wasn’t feeling well the next morning. I requested a late checkout and was told I could stay until 1 PM, which I appreciated. However, due to my health, I was delayed by another 30 minutes. Despite informing the staff that I was unwell and on my way down, I received repeated phone calls urging me to check out, which added unnecessary stress.
To top it off, the check-out process was unusually long, taking over 30 minutes as they cross-verified food bills and other charges.
Overall, while I understand that issues can arise, a little more empathy and smoother service would have made the stay more comfortable.
Travel Month: Jul 2025Room: 2 Single Beds, Smoking Room, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full
5.0Will come and visit again for stay............
amit s.group
Good arrangement along with better quality nad service............
Travel Month: Jul 2025Room: 1 King Bed, Smoking Room, Superior Room, Air-Conditioned, Wi-Fi, Safe, Full Breakfast
5.0comfortable stay ..........................................................
jitendra k.solo
Travel Month: Jun 2025Room: 1 King Bed, Smoking Room, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Br
5.0Excellent Stay
pradipta n.business
Excellent location near Kargil Park, kanpur. Well furnished, compact, neat and clean room. Very cordial staff, excellent buffet breakfast. Very good hotel for all travellers
Travel Month: May 2025Room: 1 King Bed, Smoking Room, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Br
It was an amazing experience, hotel property was up to standard, hygiene maintained and food was also delicious, it's highly recommendable property
Travel Month: Apr 2025Room: 1 King Bed, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Bre
Good stay at Best western. Food is decent, rooms are very comfortable.
Will Visit again when I am in Kanpur
Travel Month: Apr 2025Room: 2 Single Beds, Smoking Room, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full
Location is good
Breakfast is good
Room and bathroom are clean
Only issue is that inspite of booking a super deluxe room the bathroom is very small the door almost touches the WC and its very difficult to enter the bathing area.
Travel Month: Feb 2025Room: 1 King Bed, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Bre|1 King Bed, Smoking Room, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Br
5.0Excellent Stay
ashish j.
business Had a good stay at the hotel, location is central and
good spread the breakfast buffet room was somewhat small
Travel Month: Jan 2025Room: 1 King Bed, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Bre
Excellent place extremely helpful staff and very good stay. Have been here several times and extremely satisfied.
Travel Month: Jan 2025Room: 1 King Bed, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Bre
Breakfast menu needs to be increased. No welcome drink/snacks available.
Travel Month: Jan 2025Room: 1 King Bed, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Bre
5.0Excellent Stay
vikas g.couple
Stayed for one night. Great experience. The room was well furnished. Everything you needed was there. Well maintained. Top class. The furniture was what you expect in a higher star hotel. Bathroom fittings were also premium. Again very clean and maintained. Not easy to find flaws. The breakfast was also excellent and better than what we expected. The service was excellent. You ask for it and you get it. Room service menu was with very reasonable prices. We only had sweet corn soup and it was very refreshing. They use fresh ingredients. Only cons we saw. Hotel is not a very large hotel. Some rooms do not have any window which is not really a con but we prefer to stay in a room with a wondow. They promptly changed it when we asked.
Travel Month: Dec 2024Room: 1 King Bed, Non-Smoking, Superior Room, Air-Conditioned, Wi-Fi, Hairdryer, Safe, Full Breakfast
Excellent stay and helpful staff however water allowance per person is half litre a day which should be made minimum 1 litre a day.
Travel Month: Nov 2024Room: 1 King Bed, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Bre
5.0Excellent stay
diksha n.family
Execllent and a very comfortable stay at the best western bliss kanpur. Staff is very polite and absolutely helping. Execllent hotel will definitely stay the next time as well and recommed for staying at this place in kanpur.
Travel Month: Nov 2024Room: 1 King Bed, Smoking Room, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Br
1.0Terrible Stay
ritesh p.
The hotel is a fraud denied check inn, inspite of showing aadhar. I am sure due to marriage season they gave the room to someone else. Even the gm was not courteous nor willing to listen to us i think mmt should black list this hotel
Travel Month: Nov 2024Room: 1 King Bed, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Bre
2.0Poor Stay
ankit k.business
The experience towards the room is not satisfactory as the size of the room is compacted. One pillar is also found in between the rooms but on the positive part the location is on market area which helps to overcome the traffic also the breakfast is very good one more thing that appreciate is some how they allow outside food to have the cost of dinner may cost you little high side but food is good you can try that.
Travel Month: Sep 2024 (4-Night Stay)Room: 2 Single Beds, Smoking Room, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full
5.0Excellent Stay
nidhi p.business
Room was clean and pretty. Hotel staff were also very kind and helpful. Restaurant food was also great. Overall experience was good.
Travel Month: Sep 2024Room: 1 King Bed, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Bre
5.0Excellent Stay
rajesh i.
business Excellent property, value for money. Very courteous staff. Clean rooms and strategically located in the heart of the city
Travel Month: Sep 2024Room: 2 Single Beds, Smoking Room, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full
5.0service is good ,
lavkush y.business
good service received from hotel staff , all the hotel staff is good and respective, not any single problem in this hotel, budgeted hotel , got the hotel through make my trip
Travel Month: Aug 2024Room: 2 Single Beds, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full
Have a good hotel in this budget in kanpur, i enjoyed my kanpur trip with staying in this hotel
Travel Month: Aug 2024Room: 2 Single Beds, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full
5.0Excellent Stay
siwangini.business
Everything was good the only thing was that the sambar which i had on breakfast was very tangy just because of that i couldn't have it. Could do better
Travel Month: Aug 2024Room: 1 King Bed, Non-Smoking, Standard Room, Air-Conditioned, Wi-Fi, Coffee And Tea Maker, Safe, Full Bre