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Thoandoor, Coorg
18 Ratings, 12 Reviews
Reviews Summary
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Guests have highlighted a mix of experiences at this property. The service and room staff received praise, and some enjoyed the food. The location in the jungle is appealing, and the swimming pool was noted as a positive aspect. However, power cuts, poor maintenance, and lack of basic amenities like towels and geysers were commonly faced issues. Many found the cleanliness to be subpar, and concerns about safety and rude staff interactions were also mentioned, impacting overall satisfaction.
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okayish resort ideal for batchelor, nightmare for family or couple
we have stayed in resort for couple of days. resort requires maintenance, room is full of dust and insects, fans are not running properly standard non ac are very worst to stay. wooden villa are better but insects are entering room, swimming pool is good, food is better, if you have kids below 5 years better avoid
Room: Standard Non AC Room
BASSU- Coffee Flower Resort Coorg
"Dear Karthik Ram murthi, We're sorry to hear that you had a poor experience at our Resort. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We would like to make things right and invite you back for a complimentary Stay on us. Please contact us so we can discuss this further. We appreciate your input and value the chance to enhance our service.."
Excellent Stay
Excellent service and room service. Food was good.
Room: Standard Non AC Room
BASSU- Coffee Flower Resort Coorg has replied on Sat Jan 25 12:42:13 IST 2025
Thank you Dear Shashank . Thanks a lot for staying at our Resort and giving an encouraging reviews & 5 star for us. We look forward to seeing you again. . once again thank you for your 5 stars.
Poor Stay
1. Lot of power cuts and generator also not working properly. 2. Very poor maintenance. 3. The breakfast is not at all good 4. Only swimming pool is good. 5. They should focus on the improvements in the resort.
Room: Deluxe Room Non AC
BASSU- Coffee Flower Resort Coorg has replied on Wed Dec 11 14:47:16 IST 2024
Thank you for your valuable feedback. We appreciate your thorough review and the opportunity to improve our work, now our oparation tem will be changed. Regarding your suggestion to include Genset] in the related works section, we have carefully considered your recommendation. While we acknowledge the relevance of those papers to certain aspects of the broader field, we believe that including them in our manuscript may dilute the focus and clarity of our argument. Instead, we have ensured that our related works section comprehensively covers the most pertinent literature directly related to our study. We believe this approach not only maintains the coherence of our manuscript but also ensures that readers can readily identify the key contributions and context of our research. However, we have taken note of your suggestion and will make sure to consider these papers in future revisions, especially if they provide insights that complement or enhance our study.
Below average but scope of improvement
coupleI always wanted a resort in jungle but with good facilities. 1)they don't have phone in their rooms, to ask anything i have to go down 3 floors. 2)no towels, soaps in washroom 3)no geyser 4) we asked for lunch and we wanted to pay extra for it but owner did not took it seriously and said will see sir if it is there will provide. 5)location was good.
Room: Deluxe Room Non AC
BASSU- Coffee Flower Resort Coorg has replied on Sat Jul 15 12:47:42 IST 2023
Dear Ayusha Gautam. Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right. Sincerely, Manager
Terrible Stay
They are very rude and helpless. Fraud. I made full payment. Still they asked more money. So complicated people. Rude behavior. 6000. Rs. 6000 rupees for 2 nights
Room: Mixed Dormitory Room(Hostel)
BASSU- Coffee Flower Resort Coorg has replied on Sat Jul 15 12:39:47 IST 2023
Dear Adhi Thank you for staying in our resort. Sorry for the inconvenience. Actually we explain clearly but again we are replying no problem. Adhi sir you paid the amount for stay not for food we charged only what you ordered evening starters and drinks. Please understand in a resort for a 2 night stay we charged only 6k Inc GST. Please remove your confusen feedback and visit once again enjoy the nature.
Horrible
Low quality food rooms horrible with lots of insects dirty staffs doing every thing cleaning washrooms and cooking food waste of money left the room second day morning cheaters fraud
Room: Wooden Cottages Vila
BASSU- Coffee Flower Resort Coorg has replied on Fri Sep 02 13:48:56 IST 2022
Hello aman, we would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with food/service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You indicated that insects dirty staffs cleaning washrooms and cooking food and are the reasons for your dissatisfaction. As per your request 2nd night we shifted wooden cottage to new ( you are the fist customer )double deluxe room without any extra cost( 12th and 13th august long weekend) we have a dedicated team for cocking and housekeeping. As a good gentleman please remove your last words, we are running a hospitality not a. You can expect a call/email from kumar soon to discuss what occurred and how we might make it up to you. Yours sincerely, sharan.
Good for all
Very friendly staff, basic room but had everything you need, clean and tidy and good value for money. We thoroughly enjoyed our stay. The staffs were always motivated to help us. The food was excellent, i asked questions to staff regarding negative comments. With smail they replied we have 99% satisfied customers but they don't have time to write.
Room: Standard Non AC Room
BASSU- Coffee Flower Resort Coorg has replied on Fri Sep 02 13:54:50 IST 2022
Dear Tanam “Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!” We really appreciate your business. Please let us know what we can do for you in the future.” We hope to see you again soon.”
Location is not good
The rooms were very shabby, too expensive for the quality of rooms and food provided
Room: Standard Non AC Room
BASSU- Coffee Flower Resort Coorg has replied on Fri Aug 26 13:22:45 IST 2022
Dear Vivek I’m sorry to hear about your disappointment with us and I would like to personally assist you with making things right. Actually in season prices are little bit more. But in food we never compromise . We provide home made food, quality and tasty. Yours sincerely, Sharan
Not good for money
There is no geyser in washrooms nd it was so cold there
Room: Deluxe Room Non AC
BASSU- Coffee Flower Resort Coorg has replied on Fri Aug 26 13:13:43 IST 2022
Dear Chaitra, We understand your disappointment with hot water, but we have a steamer and solar water heater. You checked out so early, It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Yours sincerely Sharan.
Worst
Worst in all aspects. Not clean and not safe for family. Poor maintenance
Room: Standard Non AC Room
BASSU- Coffee Flower Resort Coorg has replied on Fri Aug 26 13:01:33 IST 2022
Dear Kalaimurgan, We’re so sorry this happened. Let us make it up to you. Yours sincerely, Sharan.
Terrible Stay
Very unclean, wooden house was dirty, there were cobwebs, bedsheets were not clean, no wifi, very unhygienic food
Room: Wooden Cottages Vila
BASSU- Coffee Flower Resort Coorg has replied on Fri Aug 26 12:59:24 IST 2022
Dear Saurabh, I can’t imagine how this may have happened, but if you allow me the chance to speak with you at your earliest convenience, I would like to make it right so we can get this sorted. I’m sorry this happened and look forward to speaking with you. Yours sincerely, Sharan
Horrible experience with this property
They allow drunken people and everyday entire night there are lots drunken people makes lots of noise and it's will scared you. It's not safe place to stay.
Room: Wooden Cottages AC
BASSU- Coffee Flower Resort Coorg has replied on Sun Nov 21 08:58:01 IST 2021
Dear M Ahmmad sorry for inconvenience . In the peak season of diwali holiday different types people were visiting our resort, so people are visiting only for enjoyment and sightseeing. The pool side restaurant is only for food and drinks. We have surrounded compound with electric fence how can you say our place is not safe please brief us. During that time we had only family groups you are the only one couple who was feeling lonely. After happily staying for 3 days and appreciating our food this kind of comment is not expected.
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