Our stay was disappointing. The room and toilet were in poor condition, and there was a strong unpleasant odor from the toilet. The property is on the third floor with no lift, which made access difficult. The bed sheets and blanket were not clean and had an unpleasant smell. Additionally, there was no Wi-Fi connection available on the upper floors.
Arul Mount Munnar has replied on Wed Nov 12 08:11:47 IST 2025
Dear Guest,
We sincerely apologize for the inconvenience you experienced during your stay with us. Cleanliness and guest comfort are our top priorities, and we’re truly sorry that we fell short of your expectations on this occasion.
Please be assured that we have addressed your feedback with our housekeeping and maintenance teams to ensure such issues do not occur again. We value your input and will take immediate corrective measures to improve our service quality.
We hope you will consider giving us another opportunity to serve you better in the future.
Warm regards,
Hotel Arul Mount Management