Open app
Your location
Alps Resort Dalhousie
Dalhousie Khajjiar Rd, near Dalhousie Public School, Dhupguri, Dalhousie, Himachal Pradesh 176304
Hotel
Rajat Bakshi
78 points
7 hours ago
Three incidents will sum up my experience:-
1. We were told that we will be assisted with our toddler's meals but when we asked for fried dahi( pahari rhedu) they denied and in a not very polite way. We didn't say anything as we are not Karens.
2. But the next day, when our little son refused to eat anything, we asked if they can boil Maggie, which we told them we will buy. We were denied again and this time little rudely. The man taking orders in the dining room should learn little politeness and cooperation with guests. I mean boiling Maggie takes zero effort literally.
3. The same person during our dinner asked us to vacate our table as he said other guests are waiting. He didn't ask other's to do the same. I think we told him that we are locals thats why the apathy.
I have never visited such hotel whose staff acts this rude to the customers. We payed 11 k for two rooms but they treated us like we were there for free. The person taking orders in dining room should learn hospitality.
Alps Resorts has replied on Tue Jul 15 19:27:32 IST 2025
Dear Mr. Rajat
Greeting From Alps Resort Dalhousie,
Thank you for taking out your valuable time to review it. We are sorry that we did not live up to your expectations and on behalf of our entire team I apologize for the inconvenience. We have noted your suggestions and assure you that this will not happen again. Any guest should come with us, It is our duty to take care of each guest, for which we work with full dedication.
Thanks and Regards
Team Alps.