My stay at this hotel was deeply disappointing and far below the advertised 4-star standards. The “premium” room had sharp-edged beds and tables, making it unsafe for families with children, including my 1-year-old son. The itinerary promised numerous amenities, but only about 20% were available—bathroom slippers, for example, were listed but missing. When I raised this with manager, he deflected, directing me to contact MakeMyTrip instead of addressing the misleading information.
The approach road to the hotel is dreadful, a steep, poorly maintained drop from Mall Road that even confident drivers from Delhi-NCR would find unnerving. In Room 304, our stay was ruined by relentless noise from iron chairs dragged on the roof above, continuing past midnight. This caused significant distress, especially for my young son, who cried all night. The staff’s response to our complaint was dismissive, claiming they could do nothing.
Compounding these issues, the hotel is nearly impossible to contact. Calls to the numbers listed on Google and the itinerary went unanswered, reflecting a lack of accountability. While some staff were respectful, those with blue collars were manipulative and unhelpful. This property falls well short of 4-star quality. Numerous better options exist nearby.
I strongly recommend avoiding this hotel. Choose a more reliable property for a safer, more pleasant stay.
Abhilashi Residency & Spa - Centrally Heated has replied on Sat Aug 02 18:41:55 IST 2025
Dear Aprajit Ji,
Greetings from Abhilashi Residecny & Spa Manali,
Thank you for staying with us at Abhilashi Residency & Spa Manali. We are sorry to hear you had a different experience. We had like to clarify that we have available all those amenities that is mentioned on the Makemytrip. Bathroom slipper is a basic amenity and that is always available.
Hotel is located nearby Hadimba temple and Hadimba is the Primary location of Manali so because of peak season time there is some traffic issue in day time, because everyone who came to Manali wants to visit Hadimba Temple.
The last day when our other guests are enjoying on rooftop terrace and their kids are also enjoying there. Once or twice they dragged the chairs on Rooftop. When we requested to guests they immediately stop that. But you start to fight with the guests.
We have tried our best, serve buffet food everyday in your room, provide fruit basket on arrival. But sorry to say that sir your behavior with other guests was not good. We again apologise for that if we were not up to mark.
Regards
Team Abhilashi Residency & Spa Manali.